Job Description

At CAAT, we're passionate about what we do. And it shows!



Here, you'll find a cultural spark in everything we do - from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn't just feel different at CAAT. It is different. We're one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve - from education institutions to major corporations and household brands. And we're just getting started. Driven by core values and a shared purpose, we're fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we'd love you to be a part of it.

About the Role:

We are seeking a

Business Documentation Specialist

to be responsible for the development and maintenance of clear, accurate and user friendly documentation including standard operation procedures (SOP), and manuals for all critical business processes.


The incumbent will support the design and execution of content management practices, documents workflows, as well as maintain and organize CAAT's document repository. This role works collaboratively with various teams within CAAT for gathering information, technical writing and documentation, structuring content, and ensuring that documentation meets the needs of its intended audience.

As the Newest Member of our Team, You'll:

Develop, maintain, and update standard operating procedures (SOPs), workflows, and internal manuals to ensure clarity, consistency, and alignment with evolving business processes and systems. Support and maintain the design and implementation of business content management standards and practices to promote compliance and consistency. Translate complex pension policies, products, and regulations into clear, accessible language for a wide audience. Collaborate with subject matter experts across departments to gather information and ensure accurate and clear process documents and workflows are created. Analyze business processes and translate complex information into clear, step-by-step procedural documentation. Coordinate reviews, approvals, and peer feedback to ensure timely delivery of high-quality, accurate, and consistent documentation. Assist in the interpretation of system changes and ensure accurate and timely updated documentation. Engage stakeholders to validate the accuracy and relevance of content to ensure it is up to date. Evaluate the effectiveness of documentation and recommend improvements to enhance knowledge and user understanding.

To Succeed, You Bring:

Post secondary education specializing in Business, Communications, Finance or a related field Minimum of 3 years' experience in technical writing/process documentation Strong experience using Microsoft Office tools such as Visio and Word Knowledge and experience with Component Content Management Systems such as Madcap Flare or Adobe Experience Manager Guides. Experience developing and maintaining structured documentation using DITA XML Strong technical writing skills and understanding of best practices such as plain language, minimalism, accessibility, etc. Strong oral and written communication skills, and the ability to translate complex concepts into accessible language for a wide audience. Exceptional team player with the ability to collaborate cross functionally. An understanding of pension administration is an asset.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We're incredibly proud of our people and the remarkable impact they have as catalysts for change. We're committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you'll enjoy:

Opportunities to Build a Better You:

We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

Comprehensive & Holistic Care:

Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan - we have you covered.

A Place to Collaborate and Win:

We've built a lively environment where creativity and open communication thrive. It's why we're consistently recognized as one of 'Canada's Most Admired Corporate Cultures', one of 'Greater Toronto's Top Employers', and one of the 'Best Places to Work'*.

Work that Truly Matters.

You're giving Canadians the opportunity for better retirement security, and organizations the chance to do more.


If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.


Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.