Job Description

This is an interview position.



To administer all new account requests and educate customers on both FedEx Express and Ground. This includes the promotion and selling of FedEx services over the phone to existing and new customers with the objective to retain and expand our customer base.



REQUIRED KNOWLEDGE, SKILLS AND ABILITIES


High school diploma/equivalent. College diploma preferred.


Twelve (12) months of current Customer Service Rep - Call Centre experience (i.e. within the past 12 months)


Experience in related global customer service applications required.


Must be Sales focused and oriented.


Knowledge of FedEx products and service, including international customs regulations required.


Must be familiar with FedEx automation (fedex..ca / IVR) to be able to promote and educate our customers.


Trained on the opening of new accounts as well as FedEx Ground.


Knowledge of Canadian and USA Customs regulations as well as understand the proper process for POA and Credit agreements.


Must be able to operate in a PC Windows environment and achieve minimum thresholds on mandatory testing and training.


Excellent negotiation, verbal and interpersonal skills.


Strong written, analytical and problem solving skills.


Ability to organize and prioritize tasks and responsibilities


Demonstrated ability to work independently with minimum supervision; handle stress and work in a highly pressured, monitored and changing work environment.


Must be flexible and able to work different schedules and holidays based on business needs.



REQUIRED KNOWLEDGE, SKILLS AND ABILITIES


High school diploma/equivalent. College diploma preferred.


Twelve (12) months of current Customer Service Rep - Call Centre experience (i.e. within the past 12 months)


Experience in related global customer service applications required.


Must be Sales focused and oriented.


Knowledge of FedEx products and service, including international customs regulations required.


Must be familiar with FedEx automation (fedex..ca / IVR) to be able to promote and educate our customers.


Trained on the opening of new accounts as well as FedEx Ground.


Knowledge of Canadian and USA Customs regulations as well as understand the proper process for POA and Credit agreements.


Must be able to operate in a PC Windows environment and achieve minimum thresholds on mandatory testing and training.


Excellent negotiation, verbal and interpersonal skills.


Strong written, analytical and problem solving skills.


Ability to organize and prioritize tasks and responsibilities


Demonstrated ability to work independently with minimum supervision; handle stress and work in a highly pressured, monitored and changing work environment.


Must be flexible and able to work different schedules and holidays based on business needs.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Position is posted until 07/25/2025. Can be based at any of the Contact Centres - Vancouver, BC - Toronto, ON - Montreal, QC

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.