Job Description

Description

Under the supervision of the Regional Vice President of Sales, the Business Development Manager is responsible for maintaining customer satisfaction with iA, Dealer Services. He/she also oversees business development and acts as the company\'s representative at social and corporate events.

Main Responsibilities:

Business development:

Implement any relevant strategy to grow iA Dealer Services customer base

Ensure the opening of new accounts

\xc2\xb7Remain on the lookout for competitive activities in the market

Contribute to the development or adaptation of iA Dealer Services products and services and their implementation in dealership

Retailer Relationship Management

Ensure the satisfaction of iA, Dealer Services\xe2\x80\x99 customers

Ensure effective management of vulnerable clients

Ensure effective monitoring of retailer compensation

Ensure effective monitoring of retailer compensation

Ensure effective monitoring of dealer loans

Work consistently with other internal and external stakeholders working with retailers

Maintain constant communication with the Regional Sales Manager

Compliance

Ensure risk management and compliance with laws and regulations governing the processes for which he/she is responsible, including ensuring that controls are in place, adhered to, executed and effective.

Events and contact network

Participate in all corporate events of iA Dealer Services or to which the company is invited to represent the company

Contribute to the organization of corporate events

Ensure effective management of the amounts allocated for the participation or organization of events

Seize every opportunity to create lasting and effective relationships with stakeholders (customers, partners, suppliers, associations, etc.) in order to be able to do business with them when the time is right

Internal Administration

Ensure that intervention reports are completed in UniFI

Act as an internal resource for the overall offer

Work as a team with all iA Dealer Services stakeholders to provide outstanding service to all customers

Demonstrate professionalism and maintain a corporate image in line with the company\'s code of ethics

Participate in ongoing projects

Participate in meetings or other management activities

Participate in the various business meetings assigned

Prepare reports requested by management

Prepare and submit your expense account on a weekly basis

Customer growth

Efficient account openings

Customer satisfaction and retention

Well-served customers

Vulnerable customers recovered and stabilized

Adequate retailer compensation

Loans monitored and under control

Effective representation of iA Dealer Services in the market

Extensive and strategic contact network

Administrative tasks duly completed

Experience / Skills & Competencies :

8+ years business development experience in the dealership service world

In-depth knowledge of iA Dealer Services customer base

In-depth knowledge of the consultation and training processes

Excellent knowledge of the products distributed by iA Dealer Services

Knowledge of systems used by retailers and financial institutions

Excellent knowledge of the market, competition, trends, etc.

Knowledge of the regulations and legislation in force in the industry

Disciplined and self-starter

Leadership & Professionalism

Results oriented

Proficiency in UniFi 2.0

Proficiency in Microsoft Office Suite

Industrial Alliance Insurance