Job Description

Penticton Nissan is looking to add a Business Development Consultant / Appointment Coordinator!

The ideal candidate will have excellent communication skills, strong work ethic, and a TEAM first attitude. Daily communication by telephone and email with customers (both outbound and inbound) to schedule service appointments and log/track customers data into CRM.

If you've been part of a team environment, understand the qualities of hard work, self motivation, and being a great teammate, we want you!

Responsibilities:

Reach out to data base to book customers for service. Drive appointments upward. Reach out to customers that have declined 'recommended maintenance' and try to rebook. Reach out to 'lost' customers that haven't returned to the store in X amount of time. Assist in fielding incoming service calls. Sell customers service/maintenance packages prior to arriving in store. Book customers for service. Make SSI (Service Satisfaction) calls with the goal of achieving high scores. Be able to multi-task in a fast-paced environment Develop and create lasting guest relationships Deliver exceptional customer service at all times Assist the service department in updating customers. Ensuring guests are contacted on 'promise times'.

The requirements:

Strong communication and phone skills Strong 'selling' ability 'No fear' personality Experience with PBS is considered an asset Organization skills is a must In dealership position. Team player that can work closely with others Enjoy working in a fast-paced environment Multi task skills are an asset NOTE! No experience in automotive necessary. If you've been part of a team environment, understand the qualities of hard work, self motivation and being a great teammate, we want you! Previous experience in a call centre or BDC role is a bonus Must have legal right to work in Canada

Why choose us!

We are a local family owned and run business founded in Kelowna in 2011 and built on decades of experience in the industry; our business includes 11 award winning dealerships across BC. As an established and growing company, we offer:

Competitive pay Great culture and individuals Comprehensive group benefits plan Employee and Family Assistance Program Life Insurance Apprenticeship and Training programs Mentorship Long Service Awards - commencing at 2 years service Regular social/team building events Community Involvement: Volunteering and donating Career growth and security
#INDLOW

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Ability to commute/relocate:

Penticton, BC: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person