Job Description

Business Development Coach

About Ayr Farmers Mutual

Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.

Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.

Ayr Farmers Mutual provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.

Our team is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!

Business Development Coach

The Business Development Coach will work closely with the Manager of Distribution to develop, train, and mentor our Agents while supporting business growth and operational excellence. This dynamic role is perfect for someone who thrives in developing strong relationships, developing others, is passionate about the insurance industry, and is genuinely aligned with AFM's commitment to serving our Policyholders and supporting our team members.

As a key contributor to our distribution strategy, you'll support Agent development and success while fostering the trusted, lasting relationships that are integral to our culture. The successful candidate will embody our organizational values and collaborative approach, bringing expertise in sales training, process development, and Agent support while thinking strategically and operationally about how our values and purpose guide our growth initiatives and deepen our connections with those we serve.

Responsibilities:

Evaluate and develop workflows, processes, and procedures to ensure consistency, high quality service, and a positive Policyholder experience across the Agent network Coach and develop Agents, facilitating comprehensive Agent training programs covering insurance sales, workflows, policies, procedures, and system usage Support the Manager of Distribution in the recruitment, selection, and performance development/support for all Agents Provide escalation support and guidance to Agents on complex matters Support customer experience initiatives including program development, measurement and monitoring Collaborate on Guidewire functionality development to enhance Policyholder and Agent experience Analyze data and statistical information, sharing findings and trends Coordinate marketing support including donations, sponsorships, tradeshows, and community events Provide administrative support including Agent licensing coordination and general support to the Manager of Distribution Monitor member needs and organizational priorities while consistently demonstrating AFM's values

Skills and Experience:

Post secondary education in a Business Program, CIP, CRM, or equivalent related experience 3+ years of sales and insurance experience, preferably in Agent development or coaching roles Previous leadership, coaching, and mentoring experience with a problem-solving mindset Guidewire experience preferred Specialized knowledge in underwriting and sales within the mutual insurance industry, an asset Proficiency in Microsoft Office (Excel, Word) and sales database management Strong interpersonal skills and professional demeanor Exceptional verbal and written communication skills High level of integrity and discretion in managing confidential information Valid driver's license

Why Choose Ayr Farmers Mutual?

Together, we care for and support our members and communities to thrive The opportunity to work with a reputable company that cares about our People, our Policyholders, and the Communities we serve We offer a supportive learning environment We invest in your growth and celebrate your achievements Competitive matching Pension Plan and employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account We offer a hybrid working environment Dress for your workday flexibility

Accommodation at Ayr Farmers Mutual Insurance Company

We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

To learn more about Ayr Farmers Mutual, visit our website at https://www.ayrmutual.com/

INTERESTED IN APPLYING?

Please send your resume to: careers@ayrmutual.com

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Profit sharing
Work Location: Hybrid remote in Ayr, ON