Business Development Associate Job in STRAIGHLTINE KIA

Business Development Associate

Calgary, AB, CA, Canada

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Job Description

Straightline KIA is seeking a motivated and customer-focused BDC (Business Development Centre) Agent to join our dynamic team. The BDC Agent is responsible for handling inbound and outbound calls, responding to internet leads, booking appointments, and following up with potential and existing customers. This role plays a key part in supporting our sales and service departments by ensuring prompt, professional communication and maximizing appointment opportunities.

Key Responsibilities:

Handle incoming phone and internet inquiries in a timely, professional manner Make outbound calls to follow up with unsold leads, service reminders, and appointment confirmations Schedule and manage sales and service appointments Update and maintain accurate customer records in the CRM Work closely with the sales and service teams to ensure smooth handoffs and excellent customer experience

Qualifications:

Excellent communication and organizational skills Strong phone etiquette and ability to build rapport quickly Previous dealership or call center experience is an asset Comfortable with CRM systems and basic computer skills A positive attitude and a drive to meet targets
Job Type: Full-time

Pay: $38,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care Paid time off
Work Location: In person

Expected start date: 2025-07-21

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