Job Description

About Opulence Global

Opulence Global is home to Canada's designer fashion house and other major product sectors, including skincare, personal care, and health & wellness, dedicated to designing and manufacturing products that impact one's life. With distribution in over 100 countries and territories.

We're seeking an ideal candidate to join our team to provide top-notch service to our global customers in English, and a second language. As a Business Customer Service Representative, you will play a vital role in handling customer inquiries and ensuring our customers have a positive interaction with our brand. You will be part of a dynamic team that is dedicated to maintaining our brand's reputation for excellence customer service while enforcing our policies. As a Customer Service Representative, you will be a crucial link between our customers and the company.

Primary responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and live chat Provide business information, troubleshooting assistance, and technical support Proactively identify and resolve customer issues to ensure satisfaction and retention Collaborate with internal teams to address customer concerns and improve processes Maintain accurate records of customer interactions and transactions Maintain up-to-date business knowledge to provide accurate information to customers Identify opportunities for process improvements to enhance customer satisfaction Build sustainable relationships and trust with customers Follow communication procedures, guidelines and policies Perform other duties as requested

The ideal candidate

Previous customer service experience in a fast-paced environment Call Centre experience Strong written and verbal communication skills Ability to communicate in Mandarin/Cantonese/Somali is an asset Must speak, read and write English fluently Exceptional problem-solving abilities and attention to detail Ability to multitask and prioritize in a dynamic work environment Proficiency in computer systems and familiarity with CRM software is a plus Empathy and patience in handling customer inquiries and resolving issues Excellent follow-up and communication skills Ability to be polite and compassionate without lacking confidence

Education

Secondary Education or equivalent
Job Types: Full-time, Permanent

Pay: From $48,000.00 per year

Benefits:

On-site parking Paid time off Store discount
Education:

Secondary School (required)
Experience:

Customer service: 5 years (required)
Language:

Somali (preferred) Mandarin (preferred) Cantonese (preferred)
Work Location: In person