Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Join our Group Benefits (GB) Architecture Team!

Reporting to our Lead Architect & Head of GB Architecture, the Business Architect is responsible for enabling the functioning, mentorship and planning for various Business Capability inputs, outputs, and measures.

You will provide direct input into the governance cycle that supports the achievement of key goals, planning and execution of various business scenarios, and delivery of bottom-line business value.

RESPONSIBILITIES:

• Develop the long-term roadmap of initiatives with business rationale for each initiative (cost/benefit, strategic alignment, etc.).
• Continually improve capability expertise by staying abreast of industry trends.
• Collaborate with various business partners like GB IT, Business Operations, and Product Owners for regular inquiries, feedback, and changes.
• Perform analysis of current state and future possibilities, documenting major architecture decisions.
• Help develop portfolio dashboard and capability success metrics, for overall efficiency of capabilities assigned.
• Use innovative thinking and identify impacts of an initiative on all user groups; resolve needs, requirements, priorities and help refine solutions.
• Build the business case by collaborating with partners defining project benefits measures and effort estimates to achieve benefit results/objectives.
• Ensure traceability of requirements/user stories to the business solution and benefits realization throughout an initiative.
• Reduce costs and build capacity by identifying gaps and applying analysis methodologies to implement improvements with processes, data and technology.
• Contribute to personal and team development of skills and capability through training and mentorship of junior members of the team.

OTHER ATTRIBUTES:

Communication:

• Communicate appropriately with all levels of the organization.
• Document work on initiatives including problem statements, scope, use cases and requirements, current state, future state, major architecture decisions, etc.
• Understanding of product ownership practices across the product life cycle.
• Strong leadership and influence skills to effectively lead collaborators towards a common goal.
• Good judgment understanding what issues to call out, what to resolve, and providing creative and strategic recommendations.
• Self-starter with ability to take initiative and work independently with outstanding attention to detail.

Business Architecture:

• Background in group benefits and insurance is a major asset.
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies, and governance.
• Strong business analysis competence and experience in delivering with excellence (e.g., driving business requirements, coordinating partner activities, establishing, and adhering to budgets and timelines).
• Recognize structural issues within the organization, functional interdependencies, and cross-silo redundancies.
• Assimilate and correlate disconnected documentation and drawings and articulate their collective relevance to the organization and to high-priority business issues.
• Experience using model-based representations; to collect, aggregate or disaggregate complex and conflicting information about the business.
• The ability to visualize and build artifacts and models that can be used in future analysis to extend and mature the Business Architecture.
• Experience planning and deploying both business and IT initiatives.
• Experience working with legacy and modern tech stacks, including Azure Cloud.

EDUCATION/QUALIFICATIONS:

• A degree in business management, marketing, finance, or technology plus; background in information technology (or minimum accumulated career experience of 7 years+ in progressing strategy roles in business and technology domains).
• Certification from recognized professional bodies such as the International Institute of Business Analysis (CBAP, CBDA, AAC) or Business Architecture Guild (CBA) is preferred.
• Background and familiarity with Agile and Lean methodologies (i.e., SAFe and/or Lean Six Sigma).
• TOGAF certification is an asset
• Proficiency with MS Office, analytical tools and techniques and project and risk management methodologies.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment:

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Waterloo, Ontario

Salary range is expected to be between $89,950.00 CAD - $167,050.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife