Job Description

Job Type: Permanent
Reference code: 120397
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills...whatever those may be.
• Experience a firm where wellness matters.
• Be expected to share your ideas and to make them a reality.

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Key responsibilities include the following:

• Partnership with Stakeholders and business/function leaders as they work to meet performance-related outcomes and synergy efforts.
• Proactive in providing reports, and analysis to the management team and other leaders, as necessary.
• Prepares management reporting by collecting, analyzing and accurately summarizing data and trends; using discretion where needed, recommends area of opportunities based on analysis findings.
• Recognize or opportunities to help improve center performance. Gather all relevant information.
• Recognize trends. Develop and maintain weekly, monthly, quarterly, and other progress reports for senior management as requested.
• Work closely with internal team to scope and develop actionable, data-driven interventions for stakeholders to execute to achieve integration milestones and outcomes.
• Utilize data science methodologies to interpret or predict impacts of actions taken by stakeholders or influence of data on decisions.
• Proactively pursue impact-driving analytics and modeling opportunities that can continuously improve performance health outcomes.
• Highly developed problem-solving skills in influencing and navigating a complex, heavily matrixed global operations. Able to quickly identify and understand issues and drive towards effective resolution.

About the team

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders.

Enough about us, let's talk about you

Do you have the following?

• BA/BS degree in related field; or an equivalent combination of education and/or experience.
• Industry certifications in Tableau, and ITIL.
• Up to 3 years of Contact Center technology operations experience including demonstrated work with integrated telephony and/or automated dialer technology.
• The qualified candidate will have experience with contact/call center environment.
• Requires a minimum of 3 years of Tableau experience.
• Ability to transform data into actionable insights.
• Must possess at least 3+ years of Business Intelligence, analytics, statistics and/or reporting experience.
• Deep experience with data visualizations and tools, preferably Tableau experience.
• Business intelligence and reporting experience.
• Strong analytical skills and comfortable working with large data sets.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Metis, and Inuit peoples. We are all Treaty people.

Job Segment: Call Center Manager, Call Center Supervisor, Business Intelligence, Operations Manager, Call Center, Customer Service, Technology, Operations

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