Job Description

Business Analyst

Teifi Digital is looking for a driven and detail-oriented Business Analyst to join our Delivery Team. In this position, you will play a critical role in supporting the design and implementation of unified commerce solutions for Shopify eCommerce websites. Leveraging best practices and merchant-specific requirements, you will help deliver seamless, scalable, and optimized digital experiences.

You will collaborate with cross-functional teams and merchants to analyze business needs, manage Shopify theme configuration, support QA processes, coordinate system integrations, and provide training to stakeholders. Your work will directly contribute to the successful launch and optimization of Shopify Plus storefronts, driving improved performance for our clients.

Key Responsibilities:

Shopify Configuration: Customize Shopify themes, manage settings, and handle structured data within the platform. Requirements Gathering: Work closely with merchants and internal stakeholders to gather, define, and document business and technical requirements. Quality Assurance & Testing: Lead exploratory and usability testing efforts; document issues using tools such as JIRA. Systems Integration: Coordinate with developers and partners to integrate third-party platforms including ERP, CRM, and payment systems. Backlog & Documentation Management: Maintain project backlogs, produce user stories, systems diagrams, and functional documentation Stakeholder Communication: Act as a liaison between merchants, developers, designers, and project managers to ensure alignment and timely project delivery. Merchant Support & Training: Develop and deliver training materials for new features and workflows. Project Coordination: Support agile ceremonies and project planning activities (sprint planning, reviews, retrospectives).

Skills & Experience

Teifitians come from a variety of disciplines and we are eager to find people who are from non-traditional backgrounds. Typically, we find that people are successful in this role when they have:

Experience in the Shopify ecosystem (theme configuration & customization, data manipulation & mapping, systems integrations, etc.) or other similar platforms (Magento, BigCommerce, etc.), Experience with eCommerce data manipulation and working with commerce systems, ensuring effective management of product data, inventory, orders, and customer information. Cross-functional work experience in a minimum of two of the following areas: Project management, digital agency, business consulting, omnichannel retail, data analytics, or digital marketing. Proficiency in writing user stories and defining front-end and back-end requirements against client and system requirements A general knowledge of standard web languages (HTML, CSS, JS, Liquid) and their applications, with the ability to communicate complex requirements to development teams in a clear and easy-to-understand manner. A good understanding of eCommerce best practices and the ability to integrate them into solution development. Experience with agile working principles, including working with project teams, creating backlogs, sprint, and release plans that focus on efficiency and quality assurance. Experience with integrating systems such as eCommerce platforms, ERP, CRM, payment providers, and more. Experience with conducting in-depth system Quality Assurance Testing (QA), conducting user acceptance testing, and utilizing issue-tracking software such as JIRA. Outstanding communication skills with the ability to strategize rapidly and present knowledge and ideas clearly to internal and external stakeholders. A problem-solving, analytical mindset with the ability to adapt quickly when faced with challenges. A self-starter with the ability to work autonomously with minimal supervision.

Differentiating Assets

Liquid programming language experience. Experience with advanced data manipulation using Excel or SQL-based data types. Shopify Plus Certification. Previous Agency experience (2+ years). Familiarity with GraphQL and REST API integrations Familiar with ERP and CRM softwares

What You Will Be Doing

Collaborate with a team of project managers, developers and designers to bring Shopify stores to life, support and train merchants. Configuration of custom-built Shopify themes Exploratory, Functionality and Usability QA testing

Suggested Software

Figma (or similar prototyping software) Google Sheets / MS Excel Visual Studio Code Monday.com Slack

Benefits & Perks

Opportunity for professional development with training, certifications, peer mentorship Hybrid working environment Flexible full-time working hours Health and dental coverage in Canada Learn skills outside your direct role and try new disciplines and challenges to grow into new roles or transfer practices Team culture events Profit-sharing opportunities for full-time employees pending probationary period passage

Professional Growth & Performance

At the core of Teifi Digital, we foster a culture of growth and continuous learning. Your growth and professional development path is in your control. You'll attend ongoing personal and professional development meetings with peers and mentors who want to see you grow and succeed into a role that you enjoy and thrive in! Your progress is based on the goals and direction you choose to take.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Flexible schedule Work from home
Work Location: Hybrid remote in Vancouver, BC V6J 5B3