Job Description

Description

NOTE

Assignment Type:

This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home, or as per schedule agreed to with the Hiring Manager.

Extension/Amendment Attestation:

Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. The Statement of Work (SOW) shall expire on April 3, 2026. HSC may exercise its option(s) to extend a SOW beyond April 3, 2026. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2026 and be upon the same terms, conditions and covenants contained in the SOW.





The resources needed till October 15, 2026 will include an option to extend, at the same rate, until October 15, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required April 5, 2026 to October 15, 2026.



======================================================

Responsibilities:

Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units, Public Health Ontario, the ministry), appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development Prepare and advise on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement Analyse defects and work with relevant parties in resolving of these defects Support any data migration and related activities as needed from legacy system to new provincial system Apply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches Provide impact analysis and requirement/specification creation for supported initiatives due to upgrade of Panorama solution and alignment with the provincial Digital Health Immunization Repository Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client's current business problems, defects, improvements and minor enhancements Document the business requirements in such a way that technology solutions can be determined Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions Develop and maintain business processes and user documentation for the upgrade of Panorama solution, including support for infectious disease public health activities, infectious disease case, contact, and outbreak investigation and management, immunization administration, and vaccine distribution and delivery (inventory) Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the upgrade of the Panorama solution Prepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solution Conduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices, including configuration, reports, and integration components Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects Monitor progress, resolve problems and report regularly to I&IT management and clients' decision makers Develop performance measures for business analysis evaluation and conduct follow-up. SKILLS

EXPERIENCE REQUIREMENTS

PUBLIC

SECTOR EXPERIENCE



5+ YEARS OF EXPERIENCE WORKING WITH

FEDERAL/PROVINCIAL/BROADER PUBLIC SECTOR HEALTHCARE PROVIDERS
KNOWLEDGE OF PUBLIC SECTOR ENTERPRISE

ARCHITECTURE ARTIFACTS (OR SIMILAR), PROCESSES AND PRACTICES
ABILITY TO PRODUCE TECHNICAL

DOCUMENTATION THAT COMPLY WITH INDUSTRY STANDARD PRACTICES
IN-DEPTH KNOWLEDGE OF INDUSTRY

STANDARD SUCH AS PROJECT MANAGEMENT INSTITUTE (PMI)
KNOWLEDGE OF PUBLIC SECTOR S I&IT

PROJECT MANAGEMENT METHODOLOGIES
KNOWLEDGE AND EXPERIENCE WITH PUBLIC

SECTOR HEALTH RELATED PROJECTS
KNOWLEDGE AND UNDERSTANDING OF

MINISTRY POLICY AND IT PROJECT APPROVAL PROCESSES AND REQUIREMENTS AN ASSET
EXPERIENCE ADOPTING AND ADHERING TO

PUBLIC SECTOR UNIFIED I&IT PROJECT METHODOLOGY, PUBLIC SECTOR

ARCHITECTURE AND GATING PROCESS, AND PUBLIC SECTOR STANDARD SYSTEMS

DEVELOPMENT METHODOLOGIES
EXPERIENCE WITH LARGE COMPLEX IT

HEALTH-RELATED PROJECTS.


5 POINTS




BUSINESS ANALYSIS SKILLS


10+ YEARS OF EXPERIENCE IN THE

FOLLOWING:


LEADING

AND CONDUCTING BUSINESS ANALYSIS AT VARYING LEVELS OF DETAIL IN ORDER TO

ASSESS CLIENT'S BUSINESS PROBLEMS/OPPORTUNITIES AND DOCUMENTING THE BUSINESS

REQUIREMENTS IN SUCH A WAY THAT TECHNOLOGY SOLUTIONS CAN BE DETERMINED


CREATING

PROCEDURES AND PROCESSES TO DEPLOY CHANGES IN PRODUCTION ENVIRONMENT TO AVOID

OR MINIMIZE IMPACT TO BUSINESS OPERATIONS


AUTHENTICATING

CHANGES SUGGESTED BY DEVELOPMENT, PROVIDE ANALYSIS AND SUGGESTION TO AVOID

IMPACT TO BUSINESS OPERATIONS


SUBSTANTIATING

ANALYSIS TO BUSINESS GROUP TO FIX DATA ISSUES AND PROVIDE QUERIES AND SCRIPTS

THAT HELP IN DEBUGGING DATA ISSUES


REGULARLY

REVIEWING PRODUCTION LOGS, PROVIDING ANALYSIS & SUGGESTIONS TO IMPLEMENT

IN A PROACTIVE MANNER


PROVIDING

A COMPREHENSIVE RANGE OF I&IT BUSINESS ANALYSIS LEAD SERVICES FOR DIVERSE

BUSINESS AND TECHNOLOGY NEEDS, INCLUDING DEVELOPMENT AND MAINTENANCE OF

BUSINESS RELATIONSHIPS AND PROVIDING ONGOING I&IT ADVICE FOR IMPROVEMENTS

TO/OPTIONS FOR BUSINESS DEVELOPMENT


PREPARING

AND ADVISING ON BUSINESS ANALYSIS POLICIES, PROCESSES, BEST PRACTICES AND

STANDARDS TO PROMOTE A COMPREHENSIVE AND CONSISTENT BUSINESS ANALYSIS

PRACTICE WITHIN THE ORGANIZATION


CONDUCT

ONGOING BUSINESS ANALYSIS ACTIVITIES AND ANALYSIS WITHIN ALL PHASES OF THE

PROJECT LIFE CYCLE, INCLUDING INITIAL TECHNICAL REQUIREMENTS, DETAILED PLAN

OF BUSINESS ANALYSIS ACTIVITY, BUSINESS MODELING, ANALYSIS OF BUSINESS

TRANSFORMATION, NEW BUSINESS DEVELOPMENT AND ACQUIRED SOLUTIONS, CONTINUAL

REFINEMENT OF BUSINESS REQUIREMENTS AND IDENTIFICATION OF SIGNIFICANT CHANGES

IN REQUIREMENT DOCUMENTATION, AND MAINTENANCE OF APPROVED BUSINESS

REQUIREMENT


LEADING

SUBJECT MATTER EXPERTS AND STAKEHOLDER WORKING GROUPS, CONDUCT BUSINESS

ANALYSIS TO ASSESS CLIENT'S CURRENT BUSINESS PROBLEMS, DEFECTS, IMPROVEMENTS

AND MINOR ENHANCEMENTS


DOCUMENTING

THE BUSINESS REQUIREMENTS IN SUCH A WAY THAT TECHNOLOGY SOLUTIONS CAN BE

DETERMINED


PROMOTING

THE APPROPRIATE APPLICATION OF I&IT TO BUSINESS PROBLEMS, AND UNDERTAKE

COMPREHENSIVE BUSINESS NEEDS ASSESSMENTS AND ANALYSIS OF COMPLEX BUSINESS

REQUIREMENTS FOR IT BUSINESS SOLUTIONS


UPDATING

BUSINESS PROCESSES AND USER DOCUMENTATION FOR CHANGES RELATED TO SUPPORTED

SOLUTION


APPLYING

RE-ENGINEERING CONCEPTS TO PROMOTE BUSINESS IMPROVEMENTS THROUGH ALTERNATIVE,

COST EFFECTIVE SERVICE DELIVERY APPROACHES


DEVELOPING

STRATEGIES, PREPARING BUSINESS CASES AND COST- BENEFIT ANALYSIS, AND

CONDUCTING FEASIBILITY STUDIES FOR BUSINESS I&IT INITIATIVES


PROVIDING

IMPACT ANALYSIS AND REQUIREMENT/SPECIFICATION CREATION FOR SUPPORTED

SOLUTIONS DUE TO SOLUTION UPGRADES OR ANY NEW REQUIREMENTS


CONDUCTING

BUSINESS MODELING, USE CASE MODELING, CONCEPTUAL AND LOGICAL DATA MODELING,

PROCESS AND DATA FLOW MODELING, USE CASE SURVEYS, BUSINESS RULES DEFINITION,

AND NON-FUNCTIONAL REQUIREMENTS DEFINITIONS FOR ASSIGNED PROJECTS


CONDUCTING

GAP ANALYSIS OF VENDOR RELEASE UPGRADES TO IDENTIFY CHANGES NEEDED FOR

BUSINESS PROCESSES AND BEST PRACTICE, AND FOR SOLUTIONS INCLUDING

CONFIGURATION, REPORTS AND INTEGRATION COMPONENTS


MONITORING

PROGRESS, RESOLVING PROBLEMS AND REPORTING REGULARLY TO I&IT MANAGEMENT

AND CLIENTS' DECISION MAKERS


DEVELOPING

PERFORMANCE MEASURES FOR BUSINESS ANALYSIS EVALUATION AND CONDUCTING

FOLLOW-UP


EXPERIENCE

WITH DISPENSED DRUG DATA AND/OR IMMUNIZATION DATA.


50 POINTS




IT KNOWLEDGE AND

EXPERIENCE




10+ YEARS OF EXPERIENCE IN THE

FOLLOWING:
DEMONSTRATED AWARENESS OF EMERGING IT

TRENDS AND TECHNOLOGIES
HIGHLY PROFICIENT USING MS OFFICE

PRODUCTS



EXPERIENCE IN THE FOLLOWING IS AN

ASSET:
KNOWLEDGE OF SALESFORCE (ADMIN LEVEL

PREFERRED)
EXPERIENCE USING SALESFORCE OR SIMILAR

CRM PRODUCTS TO DEVELOP SOLUTIONS
HANDS ON EXPERIENCE IMPLEMENTING

SAFESFORCE FUNCTIONALITY
HANDS ON EXPERIENCE CONFIGURING

SALESFORCE OR SIMILAR CRM PRODUCT, INCLUDING WORKFLOWS, VALIDATION RULES, AND

SECURITY CONTROLS
KNOWLEDGE AND EXPERIENCE WITH

IMPLEMENTING CLOUD BASED TECHNOLOGIES/SOLUTIONS
KNOWLEDGE AND EXPERIENCE WITH THE

FOLLOWING AMAZON WEB SERVICES (AWS) TECHNOLOGIES - AMAZON CONNECT, AMAZON

PINPOINT, AMAZON DYNAMODB, AMAZON KENISIS DATASTREAMS, AMAZON S3, AMAZON

POLLY, AWS LAMDA AND AMAZON CLOUDWATCH
KNOWLEDGE OF CONTACT CENTER TECHNOLOGY

SUCH AS CALL ROUTING, INTERACTIVE VOICE RESPONSE, WORKFORCE MANAGEMENT, ETC.


30 POINTS




?

GENERAL SKILLS

STRONG LEADERSHIP AND PEOPLE

MANAGEMENT SKILLS AND EXPERIENCE
EXCEPTIONAL ANALYTICAL, PROBLEM

SOLVING AND DECISION-MAKING SKILLS
DEMONSTRATED STRONG INTERPERSONAL,

VERBAL AND WRITTEN COMMUNICATION, AND PRESENTATION SKILLS
PROVEN TROUBLESHOOTING AND CRITICAL

THINKING EXPERIENCE
DEMONSTRATED ABILITY TO APPLY STRONG

LISTENING SKILLS TO FACILITATE ISSUE RESOLUTION
EFFECTIVE CONSULTING SKILLS TO

ENGAGE WITH ALL STAKEHOLDERS WITH PROVEN TRACK RECORD FOR BUILDING STRONG

WORKING RELATIONSHIPS
STRONG INTERPERSONAL, FACILITATION

AND NEGOTIATION SKILLS WITH ABILITY TO BUILD RAPPORT WITH STAKEHOLDERS AND

DRIVE NEGOTIATIONS TO A SUCCESSFUL OUTCOME
EXCELLENT CUSTOMER SERVICE SKILLS,

INCLUDING TACT AND DIPLOMACY TO ENSURE CLIENT NEEDS ARE MANAGED EFFECTIVELY
A MOTIVATED, FLEXIBLE,

DETAIL-ORIENTED AND CREATIVE TEAM PLAYER WITH PERSEVERANCE, EXCELLENT

ORGANIZATION AND MULTI-TASKING ABILITIES, AND A PROVEN TRACK RECORD FOR

MEETING STRICT DEADLINES.


15 POINTS





SUPPLIER COMMENTS

CLOSING DATE - 2025-03-19, 10:15 A.M.

MAXIMUM NUMBER OF SUBMISSIONS - FOUR (4)

HYBRID - CANDIDATE MUST WORK 3 DAYS ONSITE AND 2 DAYS REMOTE

MUST HAVES:

10+ YEARS OF EXPERIENCE IN THE FOLLOWING:
LEADING AND CONDUCTING BUSINESS ANALYSIS AT VARYING LEVELS OF DETAIL IN ORDER TO ASSESS CLIENT'S BUSINESS PROBLEMS/OPPORTUNITIES AND DOCUMENTING THE BUSINESS REQUIREMENTS IN SUCH A WAY THAT TECHNOLOGY SOLUTIONS CAN BE DETERMINED




CREATING PROCEDURES AND PROCESSES TO DEPLOY CHANGES IN PRODUCTION ENVIRONMENT TO AVOID OR MINIMIZE IMPACT TO BUSINESS OPERATIONS



CONDUCTING BUSINESS MODELING,

USE CASE

MODELING, CONCEPTUAL AND LOGICAL DATA MODELING, PROCESS AND DATA FLOW MODELING, USE CASE SURVEYS, BUSINESS RULES DEFINITION, AND NON-FUNCTIONAL REQUIREMENTS DEFINITIONS FOR ASSIGNED PROJECTS

LEADING SUBJECT MATTER

EXPERTS AND

STAKEHOLDER

WORKING GROUPS, CONDUCT BUSINESS ANALYSIS TO ASSESS CLIENT'S CURRENT BUSINESS PROBLEMS, DEFECTS, IMPROVEMENTS AND MINOR ENHANCEMENTS

o STRONG LEADERSHIP AND PEOPLE MANAGEMENT SKILLS AND EXPERIENCE