Job Description

About TelosTouch

TelosTouch is a Client Experience platform that converts key moments to meaningful results. With our TouchPoint technology, financial institutions increase the quality and frequency of client engagement to easily recommend the right solution, acquire new business and intervene in a timely manner.

Our clients include some of the world's largest financial institutions and we are growing quickly.

If you are looking to be part of a great team that is bringing clients and financial institutions closer together, we would love to talk to you.

About the Role

As our Business Analyst, you will be the catalyst that leads interactions between our clients and Tech Team to configure the product based on client needs.

Requirements

What you'll do:

• Build strong relationships with our clients to gather a deep understanding of our users and customer journeys to align business strategy with the product roadmap
• Actively participate in daily scrum meetings, planning, reviews and retrospectives
• Prioritize the development backlog and communicate the status of features to stakeholders (Devs, Business and other BA)
• Monitor delivery of features to meet client requirements while respecting deadlines and quality of delivered developments (via manual testing and by participating in pull-requests)
• Contribute to the execution of the product vision, corrective and evolutive maintenances
• Ensure that production readiness standards (quality, operability) are applied and followed during execution
• Coordinate meetings between teams to collaborate on cross-team features
• Prepare and present demos during system and PI demos
• Writing stories and acceptance criteria and driving iteration goals

Who you are:

• 3+ years of experience as a Business Analyst in an agile development team in a SaaS company
• Previous experience in a FinTech company an asset
• Excellent written and spoken communication in english
• Bilingual french is an asset
• Demonstrate effective use of interpersonal skills in client-facing interaction
• Proven experience solving client concerns in a professional manner
• Capacity to quickly comprehend and suggest workable solutions to meet client requirements
• Thrive in a dynamic, fast-paced environment with the ability to handle multiple projects with strict deadlines

Benefits

• Like minded people working on worthy goals
• Inclusive and respectful workplace
• Knowledge share and mentorship
• Competitive compensation package, including stock options
• Leading edge hardware and software
• Employee benefits program, including health and dental insurance
• Team and skill building activities
• A great creative office in the downtown Toronto core (when the world opens up)

You can view our website here:

Please note: This role is currently performed remotely and will transition to a hybrid model at management discretion.

TelosTouch is an equal-opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Aboriginal/Native American status or any other legally protected factors. Disability-related accommodations are available upon request during the application process, in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.