Job Description

The Opportunity:

was created by The Co-operators, a proudly Canadian insurance company founded by a small group of farmers and social pioneers who felt traditional insurance didn't meet their unique needs. Duuo is the 21st century version of this mindset! We're dedicated to creating new, on-demand solutions to meet the emerging needs of Canadians.

When you join Duuo, you'll instantly become a key member of a small, energetic, and ambitious team. So if you like the idea of an ever-evolving job description and contributing to a wide variety of projects, we think you'll love working at Duuo!

The Business Analyst is responsible for developing business requirements, analysis, testing and delivery of new applications, enhancements or upgrades. This role also provides business and technical support related to system applications, procedures, workflows and documentation. Works with limited direction and guidance.

How you will create impact:

• Conduct/facilitate user sessions to solicit and document business requirements (regulatory, functional and non-functional) from the Underwriting and pricing perspective and business process issues. Identify solutions and/or formulate alternative solutions to satisfy requirements. Escalate issues to facilitate resolution.
• Liaise with various business areas and/or external vendors to facilitate planning and implementation of new applications/enhancements/upgrades to ensure delivery of effective solutions and processes.
• Develop business process/workflow models. Contribute to the development of data models and guidelines.
• Develop test plans, define detailed test cases, develop/locate test data, conduct user acceptance testing, and sign off. Provide work estimates in an effort to meet implementation.
• Develop and/or update user documentation, training manuals, system specifications and other internal/external communications.
• Provide application and process training for business users for new and/or existing systems and approaches.
• Provide application support for the installation, testing, data conversion, implementation, and ongoing systems maintenance.
• Identify and recommend improvements to existing systems, procedures, forms and process workflows.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to clearly convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

• Minimum two years related business/systems experience.
• Minimum two years' experience in a Business/Actuarial/Underwriting Analyst role (including practical testing, requirement gathering and facilitation/presentation experience).
• Strong Business/systems knowledge and comprehension of applications, procedures, and workflows.

• You will travel occasionally.
• Detail oriented work that requires a high degree of mental concentration for extended periods of time.

• Training and development opportunities to grow your career with one of Canada's Best Employers.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.