About Us

CAA Club Group is seeking to hire a creative and solutions orientated Business Systems Analyst to join our IT team.

Who we are

As Canada\'s largest automobile association, we are passionate about keeping our Members safe- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates\' career growth and ongoing professional development- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We\'re about doing what\'s right and feeling good about it.

Position Details

What You Will Do

• Design and configuration of products, rate tables and fulfillments in Travel Insurance system
• Administration of Travel Insurance system including user roles and permissions
• Provide Tier II end-user support to both internal and external users of Travel Insurance system
• Interact with business representatives to perform business needs analysis
• Prepare requirements documents that clearly define the business problems, business objectives, and options/solutions
• Identify, develop, and document testing strategies with acceptance criteria to validate business requirements
• Continually assess new solutions and processes to ensure those solutions meet business expectations
• Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action.
• Build long-term relationships with internal clients and partners by communicating clear expectations; assist in project sizing, resource and scope estimates
• Interact with other IT functional units to clarify and build solutions that meet business objectives. These departments include, but are not limited to, Shared Services, Infrastructure and Support groups.

Who You Are

• Bachelor\'s degree in a quantitative / analytical discipline
• Minimum of 4 years\xe2\x80\x99 experience as a Business Systems Analyst
• Minimum of 4 years\xe2\x80\x99 experience in the Insurance industry
• Proven experience in studying business processes and documenting requirements
• Strong analytical and problem-solving skills
• Excellent written communication, verbal communication and presentation skills
• Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
• Experience using MS Office (Excel, Word, PowerPoint), MS Visio and MS Project
• Experience with Travel Medical Insurance is an asset
• Experience with writing SQL scripts is an asset
• Experience with SSRS based reports design/configuration is an asset

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.