Job Description

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.



WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

We are seeking an experienced Business Analyst to join our Crew Management System Replacement Program team. The successful candidate will bring extensive experience in supporting technical implementation projects across various integrated systems. Working closely with stakeholders, the candidate will help develop effective solutions. This role demands strong analytical abilities, a deep understanding of business processes, and a proven history of delivering technology-driven solutions that enhance data workflows and reporting functions.

Key Responsibilities

Determine project scope and objectives from Program Manager and Sponsor Gather and evaluate needs from subject matter experts to understand current state and develop future state; collecting, discussing, understanding, documenting requirements Map existing processes and develop and map new processes Supports the Project Manager in the development of project plans, monitor progress, manage risks & issues, prepare project documentation and summary reports as needed on a regular basis Lead calls with business, technology, and other stakeholder teams to effectively deliver on project outcomes Collaborate with all stakeholders to identify and clear bottlenecks as needed Translates assumptions, risks, and business requirements into technical design; create technical and process documentation Works with agile development teams to deliver working solutions Supports application/systems testing, upgrades, performance, and other operational needs Support other ad-hoc requests, as required to assist with delivery (hands-on role) Other duties as assigned

Experience and Qualifications

Minimum of three years' experience in a Business Analyst role managing technology projects and driving change management. IIBA or CAPM certification would be considered an asset Previous Airline experience would be considered an asset Demonstrated ability to facilitate requirements gathering workshops and collaboration with business stakeholders, both in person and remote Demonstrated ability to communicate effectively Excellent requirements gathering skills, ability to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process Proven ability to solve problems creatively and thinking out-of-the box. Experience managing stakeholder expectations and handling competing priorities. Self-starter and can manage own activities to get the desired result. Strong computer literacy including effective working skills of Microsoft Visio, Word, Excel and PowerPoint, Project Demonstrated knowledge of Waterfall and Agile methodologies Experience working in an Agile development environment Knowledge and interest in computer systems and the latest technologies.

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:


A fun and friendly culture with colleagues who work together to win Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.



As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.



WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know at talent@westjet.com. We encourage all qualified candidates to apply.





At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.





We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.



For more information about everything WestJet, please visit WestJet.com.



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