Job Description

Hertz is looking for a highly organized and efficient Business Telecom Analyst to join our Unified Communications Team. This individual should strive to provide exceptional customer service in support of our Network/Telecom, Field Tech and Operations organizations. The Telecom Analyst must be able to partner effectively with IT leaders, delivery teams and external partners to help drive business success. This individual will play a key role in service delivery of circuit connectivity for all Hertz sites across Canada.

JOB RESPONSIBILITIES:

• Manage all aspects of Circuit Connectivity: Quoting, Ordering, Upgrades, New Services Implementation, Disconnects, SLA Issues.
• Monitor an inbound project request queue and process Network and Telecom orders in the Hertz TEM platform.
• Make Carrier selection based on facilities availability, diversity requirement and best contracted price.
• Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.
• Coordinate with Carriers and Field IT/management personnel to ensure access/transport circuits are delivered at correct position in accordance with expected delivery intervals.
• Ensure network diversity where required (Carrier, last-mile, entrance, IP, POP and route)
• Manage Circuit turnup for Airports and HLE locations, coordinating with Hertz Managers (Corporate, Zone, GMs), Circuit Providers, Airport Authority, Installation Technicians.
• Manage Hertz Dependencies and issue resolution for Circuit Orders.
• Manage Circuit Vendor relationships and required escalation of Site Surveys, Installation and Performance Issues.
• Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders.
• Provide support as needed to service delivery team during acceptance testing and turn-up of services.
• Contribute to continued development of new and existing procedures supporting ordering, provisioning and delivery of telecommunications products and services.
• Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy.
• Participate in Network/Telephony design discussions to document requirements for larger projects.
• Manage end of life connectivity and coordinate the termination of services and deactivation of inventory in the TEM.
• Manage support process and escalations for 3rd party provided Enterprise voice SaaS solution.
• Manage with project management skills the current and future IT project.

EXPERIENCE & QUALIFICATIONS:

• 3-5+ years of experience in Telecommunications role.
• 3+ years of experience supporting Telecommunications networks.
• 2-3 years of experience project management.
• Experience working with local, long distance, and specialized carriers.
• Strong knowledge of LEC/CLEC connectivity and infrastructure.
• Strong Customer Service and IT Service Delivery skills to handle escalations and provide effective service.
• Working knowledge of Information Technologies and infrastructure components deployed by the Hertz Tech organization.
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.
• Ability to upskill on new project tracking/digital workflow tools.
• Highly organized, able to work independently, and function effectively and collaboratively.

EDUCATIONAL BACKGROUND:

• Bachelor\xe2\x80\x99s Degree in Computer Science, Engineering, Information Systems or a related technical discipline is preferred.

Benefits and Perks:

• Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
• 40% off any standard Hertz Rental.
• Discounted Travel and Food.
• Career Growth with hands-on learning.

Apply today and shift your career into drive for tomorrow!

Betterteam