Job Description

What You'll Support:

Act as the liaison between business stakeholders and technical teams to gather, analyze, and document business and system requirements. Document current and future state ERP process workflows - enhancements, and integrations, with a focus on end-user experience and data integrity. This includes architecture diagrams that support systems planning and decision-making. Work with teams to develop and update Standard Operating Procedures (SOPs). Produce clear and concise technical documentation. Organize and lead meetings with stakeholders and project teams Facilitate workshops to gather requirements and provide training Create detailed use cases to support system design and development. Develop comprehensive test plans to ensure system functionality and performance. Support project management activities. Develop and deliver training sessions for end-users. Coordinate with external vendors to ensure project requirements are met.

What You Bring:

5+ years of experience as a Business Analyst, ideally within the CPG, manufacturing, or food industry. Hands-on experience with ERP systems (e.g., Microsoft Dynamics, SAP, IFS, NetSuite). Strong understanding of business process documentation, SOP development, and workflow modeling. Proficient in creating architecture diagrams (using tools like Visio, Lucidchart, etc.). Demonstrated ability to write clear, concise documentation for both technical and non-technical audiences. Proven experience working alongside Project Managers and cross-functional teams. Experience with project management tools and methodologies. Experience developing and delivering end user training sessions. Experience with cloud-based systems or digital transformation initiatives. Familiarity with ITIL or Agile methodologies.

Nice to have:

Experience working within the Microsoft business suite - Planner, Teams, SharePoint etc. Agile, and or PMI certifications

Notes:

This is a 12-month contract. Approximately 20 hours per week Location: Richmond, BC, with the ability to work out of office a minimum of three days a week * This will pay between $60.00 - $80.00/hour with a 10% completion bonus