Job Description

Job Posting Title Business Analyst
Job Category System Analysis
Language Requirements English / Anglais
Flexible Work Agreement Type Hybrid / Hybride
Posting End Date 2025-09-04
Job Grade PIPSC-3
Pay Range $111,451 - $140,007
Job Summary Participates in the work involved in the planning, organizing, business process analysis, requirements, development, acquisition, configuration, enhancements, implementation, and lifecycle of complex computer systems. Provide functional support for specific systems and of the underlying business environment, processes, and workflows. Advise and assist clients in support of system enhancements and technology roadmaps for applications, infrastructure, and services. Participate in the creation of application and/or infrastructure lifecycle strategy and roadmap solutions. Utilize strong interpersonal skills, adaptability, and a quality-focused mindset to collaborate effectively with internal and external stakeholders. Take initiative, demonstrate reliability, and provide valuable support for system enhancements.

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Assists in the development of the initiatives (projects and lifecycle), and in the formulation of innovative forward-thinking strategies, plans, and system roadmaps to advance business needs and reduce costs.
• Participates in the execution of business case, business proposal development and feasibility studies. Contributes to the development of specifications and evaluation criteria for inclusion in requests for proposal and other contracting documents, providing input to acquire solutions, professional and consulting services, participating in the evaluation of vendor proposals/bids.
• Participates in assessing the business, technical and economic viability, and practicality of the solutions in meeting client requirements.
• Participates in planning, providing clear estimations and timelines for when activities and commitment dates will be met.
• Keeps abreast of emerging computing trends, evolving business processes, external vendor solutions and technology platforms specific to areas of specialization.
• Participates in the development of business process definition, including eliciting current state processes, analysis of the current business environment and facilitating the definition of future state processes and recommendations that are valid, traceable, and justifiable.
• Participates in the development of detailed requirements, functional specifications, and application configurations.
• Undertake/or liaise with change and project teams engaged in the design/development of application, infrastructure and technology solutions, software installations.
• Participates in the development of detailed requirements, functional specifications, and application configurations.
• Participates in delivering system testing and documenting requirements; configuring, automating, documenting, and performing test cases and test scripts to identify and correct issues or to verify desired functionality.
• Under Manager's and/or Team Lead's direction, may lead in moderately complex or multiple moderately complex project(s), including cross-functional projects as well as guiding and developing junior team members.

Job Requirements
Education:
Graduated from a recognized university/college with a degree/certification in a business discipline and/or computer sciences/information systems/Business Analysis/MBA or an acceptable combination of education, related experience and training.
Experience:

• 5 years of experience in the development of business requirements and translating those business needs into functional and technical requirements for simple and complex systems.
• Experience in configuring, supporting, testing, and implementing enhancements as well as support maintenance items in platform applications.
• Experience developing test cases and performing all levels of testing and defect management.
• Experience working directly with vendors communicating issues, priorities and coordinating delivery of software fixes and enhancements.
• Hands-on experience with asset management platforms and/or shift scheduling solutions.

Knowledge:

• Strong knowledge of cloud applications.
• Knowledge of business analysis methodologies, practices, tools, and techniques.
• Knowledge of modern software development life cycle and software configuration management processes, practices, and techniques, including Agile, Scrum, Cloud Solutions, and DevOps.
• Knowledge of cybersecurity and privacy considerations in systems.
• Knowledge of project management processes and procedures.

Abilities:

• Skill in identifying, analyzing, and specifying business processes and requirements and determining how these can best be met within the limitations of time, budget, and staff resources.
• Skill in testing, detecting, analyzing system deficiencies, and recommending system remediation and/or new actions/process improvements
• Skill in professional discussions with internal customers, stakeholders, and management and with external consultants and industry to ensure that important aspects are not overlooked.
• Skill in writing clear, cohesive, and concise documentation that is easily understandable by colleagues, management, stakeholders, and customers.
• Skill in communicating clearly in conversation and in presentations to both technical and non-technical staff and management.

Personal Suitability:

• Effective Interpersonal Skills: tact, diplomacy, and leadership; collaborate to gain the cooperation and support of people within the organization and externally.
• Quality focused and team-oriented; customer service oriented.
• Adaptable to changing priorities and resilient.
• High degree of initiative, responsibility, judgement, reliability.
• Maturity and timeliness in delivering lifecycle and project outcomes.

Working Conditions:

• Hybrid: This position is based at the Ottawa Head Office and requires a minimum of 3 days on-site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
The successful candidate must meet the security requirement of the position and be legally able to work in Canada.
We thank all applicants for their interest; only those selected for next steps will be contacted.
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