Job Description

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

Job Title:
Business Analyst - L5

Department:
NB Provincial Programs

Competition:
84911

Internal/External:
Internal/External

Employment Type:
Full-Time, Permanent

Location:
Moncton NB Office OR Remote in NB OR Hybrid

Salary:
Competitive Compensation

Reports To:
Team Leader

Closing Date:
August 21, 2022



The Opportunity


In this role as a Business Analyst , you will work closely and collaborate with various internal and external business areas to understand, analyze, and complete requests for IT support or services submitted by the business. You will be submersed into a diverse and engaging working environment that is both fast-paced and customer focused. If you enjoy being part of a collaborative team that is results driven, then this may be the opportunity you are waiting for.


This role has felixiblity to be in our Moncton, NB Main Street office location or fully remote within the Province of New Brunswick or hybrid. The work schedule is daytime during core business hours.


Key Responsibilities

• Provide the highest level of customer service to both our internal and external stakeholders;
• Quickly analyze, prioritise and support the day to day operational requests;
• Manage requests submitted by our business stakeholders by establishing clear and agreed upon business requirements for operational support requests;
• Effectively communicate with our stakeholders, ensuring they are well informed on the progress/status of their requests;
• Work closely with various testing and business units to ensure required testing has been executed during any required testing efforts;
• Identify and document defects discovered during any required testing efforts;
• Support after hours operational production releases and changes that may be required on an adhoc basis;
• Work with various stakeholders to ensure priorities and expectations are aligned with business needs; and
• Understand business needs and their link to business requests, defects, or new projects.
  

Qualifications


Education: University or college diploma in Business or Technology.
Work Experience: Minumum 2 or more years of experience as a Business Analyst, and related experience working in a professional client focused support environment dealing with technical requests.


Other Qualifications:

• Excellent communication skills (both written and verbal);
• Strong analytical skills with high technical aptitude;
• Strong troubleshooting skills with high attention to detail while working in a fast-paced environment;
• Excellent interpersonal skills with a positive attitude and the desire to be a team player;
• Embrace change as a constant and look for create value by working in an efficient and innovative way;
• Possess strong business acumen, and the ability to understand requests from a stakeholder’s perspective; and
• Ability to manage multiple tasks at any given time.
  

Language Skills: Bilingualism is considered an asset.
We are an Equal Opportunity Employer.
Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.
For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.
We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

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