Job Description

Business Analyst (Job Number: 25004371)
Primary Location:ON-Mississauga

Information Technology

Employee Type:Full-Time

Description:
Bayshore HealthCare is one of the Canada's leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada's Best Employers in Forbes 2023 list.

DUTIES AND RESPONSIBILITIES

Collaborate with business groups to gather and document requirements for new initiatives and projects. Conduct interviews, workshops, and process reviews to understand current workflows and identify areas for improvement. Act as a liaison between technical teams, business users, and vendors to ensure clear and consistent communication. Prepare and present findings and recommendations to various stakeholder groups, including steering members and end users. Analyze and document current-state vs. future-state processes to support decision-making and solution design. Create detailed business requirement documents (BRDs), functional specifications, process flows, and user stories that clearly outline business needs. Support the design and evaluation of solution options by conducting research and analysis on industry trends and best practices. Maintain a traceability matrix to ensure all requirements are addressed through development and testing phases. Collaborate with QA teams to review test plans and test cases, ensuring alignment with business requirements. Conduct sprint demonstrations for the project team. Develop user-friendly documentation including training guides, step-by-step instructions, standard operating procedures (SOPs), and quick reference materials. Plan and facilitate user training sessions (both live and virtual), tailored to different user groups and learning styles. Serve as a point of contact for user queries during go-live and post-implementation support. Contribute to the development of rollout strategies, go-live plans, and risk mitigation approaches. Work with operational leaders to ensure new processes and systems are embedded effectively in day-to-day activities. Monitor user feedback and system performance post-implementation and escalate issues as needed for continuous improvement.


Qualifications:
Education and Experience

Bachelor's degree in healthcare administration, Business, Information Systems, or related field. 3-5 experience as a business analyst (or equivalent) role Experience working with projects implemented in health care settings. Understanding healthcare workflows, medical terminology, and regulatory requirements (e.g., HIPAA, CMS standards). Familiarity with Agile methodologies and experience working on software development projects. Experience working effectively in a fast-paced, deadline-driven environment. Working knowledge of emergent Gen AI technologies (e.g. knowledge management, chatbots, CRM platforms) and their practical business applications, with a willingness to learn. Ability to create and manage training walkthrough videosscreen capture. Ability to run training and overview sessions with both technical and business audience Familiarity with low & no code tools like Power Apps and CoPilot Studio. Proficient in using productivity tools such as MS Office, Figma, Miro, Visio, JIRA etc. Nice to have: Familiarity with Power BI, M365, D365.

Other Skills and Abilities



Strong analytical and critical thinking skills to evaluate complex clinical and business scenarios. Excellent written and verbal communication skills for effective stakeholder collaboration. Skilled in facilitation and elicitation techniques (interviews, workshops, observations). Proficiency with tools such as Microsoft Office (Excel, Word, PowerPoint), Visio, Jira, Confluence, or similar. Strong attention to detail, with the ability to manage multiple priorities and meet tight deadlines. * Understanding of Agile, Scrum, or Waterfall project methodologies.