Job Description

Work Location


Edmonton Corporate Office

About SNDL

SNDL is the largest private sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. As a licensed cannabis producer, SNDL also has indoor state-of-the-art grow-op facilities to supply wholesale and retail customers under a cannabis brand portfolio that includes Top Leaf, Sundial, Palmetto, Spiritleaf Selects, and Grasslands. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry.

About the Role

We are seeking a Business Analyst to join our Enterprise Applications team. This role will focus on supporting COTS (Configurable Off the Shelf) and SaaS (Software as a Service) software solutions across our retail and production operations.


The successful candidate will work closely with business stakeholders, BT teams, and third-party vendors to ensure applications are effectively maintained, enhanced, and aligned with business needs. This is an excellent opportunity for someone who is eager to grow their analytical, technical, and communication skills in a dynamic environment.

Key Responsibilities

Application Support & Maintenance

+ Act as the first point of contact for issues related to enterprise applications.
+ Troubleshoot, triage, and resolve incidents, escalating to the Supervisor, Enterprise Applications or vendors when required.
+ Monitor application performance and usage, ensuring stability and efficiency.

Business Analysis & Documentation

+ Partner with business teams to understand processes, gather requirements, and identify opportunities for system improvements.
+ Document business requirements, workflows, and solution designs (current vs. future state).
+ Create and maintain end-user documentation, training materials, and knowledge articles.

System Enhancements & Testing

+ Assist with application upgrades, enhancements, and new implementations.
+ Support configuration of COTS applications to meet business needs.
+ Work with SaaS vendors for enhancements, ensuring functional and technical requirements are met.
+ Develop and execute test plans to validate system changes and ensure quality.

Collaboration & Knowledge Sharing

+ Work with cross-functional teams (operations, manufacturing, finance, BT) to align technology solutions with business objectives.
+ Provide training and knowledge transfer to end-users and internal support teams.
+ Contribute to continuous improvement initiatives by identifying process gaps and recommending solutions.

Compliance & Governance

+ Follow company policies and procedures related to application security and compliance (e.g., SOX).
+ Support audits by providing documentation and evidence as required.

Qualifications & Experience

Post-secondary education in Business, Information Systems, Computer Science, or related field. Equivalent experience as outlined below will be considered. 2+ years of experience as a Business Analyst or in a similar analytical/support role Exposure to COTS/SaaS applications, including, but not limited to: Health and Safety applications, Quality Management applications, Learning Management Systems, Retail/e-commerce applications, Project Management applications Experience with incident/request management and application support Familiarity with testing methodologies for system implementations and upgrades Strong proficiency with Microsoft 365 tools (Excel, Visio, PowerPoint, Word) SQL or similar programming language experience is an asset Background in retail or manufacturing industries is an advantage IIBA/CBAP certification or equivalent certificate/degree is an asset Must be able to pass a basic security clearance

Personal Attributes

Strong analytical and problem-solving skills with attention to detail Excellent communication skills (verbal and written) Customer-service mindset with the ability to build strong stakeholder relationships Highly organized with the ability to manage multiple priorities in a fast-paced environment Team player with a willingness to learn and grow Flexible and adaptable, with the ability to support time-sensitive operations outside of regular hours when required

As a valued member of the SNDL team, you will enjoy:

Competitive total compensation and incentives. A top-notch extended benefits package including medical, vision and dental. An entrepreneurial and innovative environment that fosters growth and continuous learning.
We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.