Job Description

Position: Business Analyst - Junior for REACT

Location: Toronto, Ontario (Hybrid - 3 days a week onsite)

Public Sector Experience:

Preferred

Must Haves:

2+ years of experience in business analysis or similar role

Good working knowledge of process implementation

Experience with client onboarding facilitation

Experience with stakeholder support and relationship management

Description

Background Information

Business Analysts are required for the rollout of the REACT applications to support Panorama access for approximately 14,000 users across 3,000 organizations. This role will help ensure that the project meets business objectives within aggressive timelines by supporting select operational project tasks.

Must haves:

2+ years of experience in business analysis or similar role

Good working knowledge of process implementation

Experience with client onboarding facilitation

Experience with stakeholder support and relationship management

Responsibilities:

Facilitate onboarding processes and business operations, including:

Ensure client organizations fulfill end-to-end onboarding requirements including client engagement and client profile analysis, completion of required service schedules, coordination with internal support teams to support technical integration and provide Go-Live support.

Collaborate with internal support teams in support of client needs.

Coordinate communication and scheduling of onboarding activities between client organizations and internal support partners.

Develop and maintain operational documents and resources.

Support the delivery of project deliverables, including:

Design and implement business processes in support of project requirements.

Monitor project deliverables and communicate progress and/or escalate challenges to partners.

Develop and maintain project documentation, including issues and action items logs, change and procurement requests, reports and presentations.

Raise and manage change requests and tickets.

Desired Skills:

Requirements elicitation and analysis is an asset

Understanding of project lifecycle is an asset

Understanding of ticket request management is an asset

Evaluation Criteria:

Process Implementation: 15 Points Client Onboarding: 40 Points Project and Operations Support: 30 Points Documentation and Reporting: 15 Points
Total evaluation criteria: 100 Points

Thanks,

Dharshini Ganesh | Recruitment Associate Trainee

Arthur Grand Technologies Inc

E

: dharshini.g@arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Job Type: Fixed term contract