Job Description

The opening is for Business Analyst - Intermediate, with the Ministry of Solicitor General in Toronto, ON and according to your skill set and experience; I think you may be a good fit.

Must Haves:-

• Over 3 years working in and around ITIL processes.
• Demonstrated understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.).
• Demonstrated experience delivering a wide range of documentation both business and technology focused, including issues detailing, requirement documentation, use case documentation, business workflow, IT process flow
• Demonstrated experience in working closely with QA teams to ensure the IT product can meet business needs.
• Strong experience of working on Public Safety Radio/telecom domain

If you are interested kindly send the following documents to by Tuesday, October 11, 12:30 PM EST if that interests you and matches your profile.

Without mandatory documents, we cannot submit a candidate.

1. Updated Resume in word format (Mandatory)

3. Expected hourly rate (Mandatory)

Job Title: RQ03743 - Business Analyst - Intermediate

Client: Ministry of Solicitor General

Work Location: Remote / 21 College Street, Toronto, ON

Estimated Start Date: 2022-07-25

Estimated End Date: 2023-03-31

# Business Days: 171

Extension: Probable after the initial mandate

Hours per day or Week: 7.25 hours per day

Security Level: OPP Level 2

Description

• Oversee all ITSM Process records submitted to GMCB by the Service Desk, Client Ministries & Suppliers to ensure they are executed per defined process.
• Assign ITSM records to appropriate resource/support areas (Client Ministry/GMCB/Supplier).
• Manage IT Service Management Tool records' assignment (Incident, Service Request, Change, Problem, Tasks, CMDB, etc.)
• Perform and/or verify Configuration Item Records updates.
• Monitor for Service Level breaches.
• Perform Escalations (SL Breaches or Client).
• Understanding of tools used i.e. Remedy, Visio, SharePoint etc.
• Approve draft CRQs submitted by Suppliers and GMCB.
• Participate in Service Management Governance committees.
• Provide Feedback and perform updates on process guide and work instructions Skills/Knowledge.
• Hold good understanding of ITSM processes: Incident, Problem, SRF, Change, Release, SACM, Capacity, Demand, Financial, etc.) and the understanding ITSM Automation
• Key Performance Indicators (KPI's) and reporting on measures of success.
• Stakeholder engagement and Communications.
• Comfortable in meetings with stakeholders and clients.
• Must be able to articulate messages that can be followed and understood.
• When issues arise, and problems need to be resolved able to handle these without too much guidance.
• As and when needed, conduct business analysis and business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Provide progress and other reports at various audience levels; including regular input and updates to the Project Managers, project Sponsors, Executive Sponsors, and Agency or Partner levels.
• Lead and conduct business analysis at varying levels of detail, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Monitor progress resolves problems and reports regularly to the management and clients' decision makers.
• Develop performance measures for business analysis evaluation and conduct follow-up Stakeholder management of diverse stakeholders with different interests.

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