Job Description

We are hiring a Business Analyst II, Project Management and Transformation Office (PMTO)

Reporting To:

Manager and Team Lead

Full-Time/Part- Time:

Full-time

Posting Date:

August 27, 2025

Closing Date:

September 10, 2025

Hours of Work:

8:30 a.m. - 5:00 p.m.

Grade:

12.6

Office Location:

Toronto Great location! Steps away from the main public transit station

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!

Eligibility for benefits is dependent on the terms of employment

The Opportunity



Reporting to Manager and Team Lead, Project Management and Transformation Office (PMTO), The Business Analyst II is responsible for working closely with internal and external business stakeholders and Project Managers to investigate opportunities for larger and more complex system and process improvements that have been submitted to the PMTO. They will utilize best practices for requirement gathering, data collection, communication plans and impact assessments to ensure they are aligned with the strategy and approach of the PMTO. They will participate in ensuring all documentation regarding PMTO procedures and processes are accurate and stored appropriately. Additional responsibilities will include analyzing and preparing reports on outcomes of transformation projects and assisting with the maintenance of dashboards used to communicate the activities and progress of the PMTO.

How you will contribute:

Cultivates change requests from conception to implementation, including research, development, and acting as a liaison between the technology team and all other business groups affected by it Facilitate working sessions with business and or function experts and other SMEs to conduct analysis for projects Supports the execution of strategies and goals developed during stakeholder consultation Support PMTO in evaluating project submission requests and participate in the development and presentation of solution proposals Support in developing communication strategies for project releases Collaborate in the preparation of enterprise project management reporting, including the portfolio dashboard, enterprise risk log and ad-hoc reports as required Collaborate with PMTO to complete change and impact assessments, and craft change and communication plans for projects Liaises with Training department to manage support, communication and documentation of process changes Liaises with IT Product Owners, Business Analysts and Developers and QA Specialists to ensure development of system changes meets expectations Builds mockups, examples, and prototypes of proposed changes Facilitates stakeholder research via surveys, focus groups and other means of eliciting business requirements Participate in Scrum ceremonies to manage and facilitate project backlogs Uses tools such as MS SQL and other relevant queries to extract data analytics to support business operations as well as internal research for the PMTO Assists in the maintenance and improvement of Power BI dashboards and SharePoint sites owned by the PMTO team Other duties assigned by management

The experience you need:

2+ years BA experience Post-secondary education CSPO certification or equivalent working knowledge of Product Ownership in a SCRUM framework IIBA certification an asset 3+ years' experience with First National systems an asset Knowledge of Agile methodologies and SCRUM framework Strong technical aptitude Strong analytical thinking and problem-solving skills Excels at strategic thinking Highly proficient with Microsoft office (PowerPoint, Word and Excel) Highly proficient with business intelligence tools (SQL, PowerBI, Tableau, etc.) Understanding of Azure DevOps Knowledge of ManageEngine Service Desk+ an asset Strong verbal and written communication skills Builds trusting relationships with all stakeholders Strong presentation, facilitation skills Ability to self-motivate, prioritize and meet all deadlines

Relationships:

External Customers:

Projects may involve interactions with investors, 3rd party business partners, software solution companies and other external stakeholders as appropriate.

Internal Customers:

You will have regular interactions at multiple levels within the organization. You will be interacting with business stakeholders, Subject Matter Experts, Senior Management and Executives, Business Analysts, and Product Owners. These interactions will include whiteboarding sessions, presentations, problem solving forums and retrospectives.

Working Environment and Physical Demands Analysis:

Office environment Periods of high volume with tight timelines Long periods of stationary position/sitting Prolonged periods of repetitive movement (i.e. using a keyboard and mouse) Long periods of time in viewing a computer screen Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?



Competitive Compensation Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) Hybrid working environment Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year

The team you'll join:

Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.



We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.



First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.



First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca should you need an accommodation at any point in the recruitment process.



#FNLOON