Job Description

Create exceptional experiences for our clients.
Our team and what we will accomplish together
Join the TELUS Health CHR Implementation & Content team and play a critical role in delivering client-centric solutions that support the successful adoption and enhancement of our Electronic Medical Record (EMR) platforms. As a Business Analyst II, you'll support process improvement initiatives, content development, and internal workflows that empower teams to deliver scalable, high-impact experiences across the customer journey.
You'll work collaboratively across teams, transforming high-level concepts into structured plans and solutions. Your work will directly impact the effectiveness and quality of the CHR and EMR implementations and content strategy.
What you will do

• Design and produce tangible business tools and content plans from conceptual ideas and stakeholder input
• Drive process improvements and automation opportunities within internal systems and customer-facing workflows
• Manage content database including backlog triage, documentation, and prioritization of updates
• Flag load vs. capacity risks and recommend appropriate mitigations
• Support internal improvement initiatives and strategic programs
• Develop forms and clinical content with varying levels of complexity to meet client and internal needs
• Lead working sessions and communicate effectively across impacted teams and stakeholders to enable decision-making
• Coordinate across departments and vendors, where applicable, to ensure smooth and timely project execution
• Contribute to requirements gathering, testing, communication, and implementation of business changes
• Document processes and contribute to training and knowledge materials for internal and external audiences

Qualifications
Experience and knowledge
3 to 5 years of experience in business analysis, healthcare, or EMR implementation
Familiarity with Google Workspace, JIRA, Confluence, and other collaboration tools (asset)
Understanding of EMR workflows or TELUS CHR product (asset)
Working knowledge of HTML and JavaScript is an asset, particularly for enhancing clinical content and tools
Essential skills
Exceptional written and verbal communication
Analytical mindset with a strong attention to detail
Ability to manage multiple priorities and navigate ambiguity
Strong facilitation and problem-solving skills
Ability to work independently and proactively identify areas for improvement
Personal qualities
Comfortable navigating a fast-paced, dynamic environment
Positive, team-oriented approach with a strong sense of ownership
Client-first mindset with a drive to deliver high-quality solutions
Adaptability and openness to continuous change
Location & travel
This is a primarily remote position
Salary Range: $64,000-$96,000
Performance Bonus or Sales Incentive Plan: 10%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more ...

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Health
We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.
We are honoured to be recognized
21,166
Physicians using TELUS Health electronic medical records
6,300
Pharmacies using our pharmacy solutions
140 million+
Health claims processed using TELUS Health solutions
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required