Job Description

About the Role

We are seeking an experienced

Business Analyst (Pharmacy Systems)

with strong domain expertise in

healthcare and pharmacy operations

, including

pharmacy management software (Kroll PMS)

,

IVR eFax

, and

pharmacy mobile app ecosystems

. The ideal candidate will bridge the gap between business needs and technical delivery, ensuring seamless integration of pharmacy workflows, compliance standards, and technology-driven process enhancements.

You will play a key role in driving requirements, analyzing complex workflows, managing stakeholders, and delivering optimized digital solutions for retail and specialty pharmacy operations.

Key Responsibilities1. Requirements Gathering & Analysis

Collaborate with pharmacists, pharmacy teams, and internal business units to gather and document system and workflow requirements. Conduct

gap analysis

and define

functional and non-functional specifications

for development teams. Translate business needs into actionable user stories, process maps, and solution documentation.

2. Technical & Domain Expertise

Serve as the

Subject Matter Expert (SME)

for

Pharmacy Management Systems (Kroll PMS)

, IVR, eFax, and OTC workflows. Create and maintain

Solution Security Plans (SSPs)

and other technical documentation. Troubleshoot system issues, analyze data flows, and provide solutions aligned with pharmacy compliance and best practices.

3. Stakeholder Collaboration

Liaise with pharmacy managers, IT development, QA, and external vendors to align project goals. Bridge communication between business and technical teams to ensure delivery consistency. Conduct stakeholder meetings, demos, and update sessions throughout the project lifecycle.

4. Project Management Support

Manage multiple initiatives simultaneously within

Agile or Waterfall

frameworks. Coordinate

sprint planning

, backlog prioritization, and release schedules. Track project progress, report KPIs, and communicate timelines to business leadership.

5. Solution Design & Implementation

Design and document optimized pharmacy workflows for

mobile apps, IVR/eFax systems, and OTC automation

. Collaborate with developers to ensure seamless data integration and customer experience. Support

User Acceptance Testing (UAT)

-- prepare test cases, monitor execution, and validate deliverables.

6. Continuous Improvement & Innovation

Stay current on pharmacy technology trends and regulatory requirements. Recommend strategic improvements that enhance accuracy, efficiency, and user experience. Contribute to innovation roadmaps for next-gen pharmacy digital platforms.

Qualifications & Experience

Bachelor's degree

in Pharmacy, Computer Science, Business Administration, or a related field.

10 years

of overall experience as a

Business Analyst

, with at least

6-8 years in the Pharmacy / Healthcare domain

. Proven experience with

Kroll Pharmacy Management System

,

IVR / eFax

, and

Pharmacy Mobile Applications

. Strong understanding of

pharmacy workflows, specialty pharmacy operations

, and

OTC processes

. Hands-on experience with

JIRA

,

Confluence

,

SQL

,

Tableau

, and

Microsoft Access

. Familiarity with

Agile methodologies

and

PMP / CBAP

certification (preferred). Excellent analytical, problem-solving, and documentation skills. Strong communication, stakeholder engagement, and multitasking abilities.
Job Type: Full-time

Pay: $50.00 per hour

Experience:

Business Analysis: 8 years (required) Healthcare / Pharmacy Systems: 6 years (required) Stakeholder Communication: 5 years (required) * Data Analytics & Reporting: 4 years (required)