Job Description

Position Number:

50021604 /

Department:

Financial Aid and Awards

Campus:

Sir George Williams (Downtown)

Salary:

$86,034.00 - $102,751.00 per annum

Union/Association/HR Policy:

HR POLICIES

Posting deadline:

November 18, 2025

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.

Recognized as one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE:

This posting represents a temporary contract for the duration of two years.

SCOPE

Reporting to the Director, Financial Aid & Awards, with a dotted line to the Associate Registrar, Systems, Processes and Analytics, the incumbent is responsible for ensuring that the Financial Aid & Award solution and work-study solution align with business objectives within the Financial Aid and Awards Office (FAAO) and meets the needs of the office. This role involves actively contributing to adapting the solutions, testing, documenting practices and facilitating ongoing support throughout the applications lifecycle.

PRIMARY RESPONSIBILITIES

o Engage with partners at various organizational levels (IITS, School of Graduate Studies, Office of the Registrar) to ensure project alignment and facilitate clear and effective communication regarding project scope and objectives. Actively contribute to the solution strategy discussions and test the Financial Aid & Award solutions to ensure it meets business requirements and standards.


o Manage the operational configuration of the Financial Aid and Award solution operational on a day-to-day basis, including the processing of interfaces, file/data loads and interactions with satellite systems.


o Manage the undergraduate Work Study application configuration on a daily basis, including the processing of interfaces, file/data loads, and management of application configuration. This includes application improvements to serve all Work study programs and related initiatives managed by the application.


o Configure and maintain system according to business needs, as well as maintaining configured data for accuracy and reliability. Responsible for eliciting and documenting system requirements in collaboration with subject matter experts and partners, provide detailed functional specifications for implementing processes linked to management of bursaries and awards.


o Oversee the deployment of new features, conduct user acceptance testing (UAT) to ensure new features meet user needs before deployment, while upholding data governance policies for undergraduate awards and bursaries.


o Liaise with subject matter experts and sponsors to resolve complex issues and provide expert knowledge on business processes and system interactions. Identify impacts to documentation and training related to system deployment, perform knowledge transfer, and provide functional support to partners. Develop training materials and documentation for all processes.


o Document the scope and business needs as provided by subject matter experts, requirements, processes, value, roles, and benefits for project deliverables.


o Collaborate with subject matter experts to ensure the configuration and deployment of the Financial Aid & Award solution is in alignment with business objectives and user requirements.


o Offer functional support, optimize, and enhance the solutions to ensure they continue to meet evolving business needs.


o Maintain content and optimize processes of the Financial Aid & Award solutions. Provide functional support to platform users involved in undergraduate awards, bursaries, and financial aid.


o Provide training to the Financial Aid and Award solution users involved in awards, bursaries and financial aid.


o Implement workflow for processes related to the solutions in place in the undergraduate financial aid and awards office.


o Design, configure and deploy reporting and KPI solutions in support of the unit.


o Perform other duties in support of the operation of the unit.

QUALIFICATIONS

o Bachelor's degree in Business Administration or Management Information Systems or Computer Science, or in a pertinent field and two to four years of related work experience.


o Advanced knowledge of and experience with system analysis, design methodologies and tools.


o Strong research, analytical and requirements documentation skills with ability to efficiently and effectively synthesize information.


o Advanced knowledge of Microsoft Excel for data analysis and good knowledge (Intermediate level) of Word for documentation creation and maintenance.


o Very good knowledge (Level 5) of spoken and written English and good knowledge (Level 4) of spoken and written French to communicate effectively, produce documentation and reports.


o Experience with Microsoft Power Automate for optimizing process workflows and Microsoft Power BI for ensuring effective reporting, along with proficiency in the O365 suite.


o Excellent communication and presentation skills, with the ability to communicate complex information clearly and concisely.


o Excellent interpersonal skills and proven ability to work in a team environment using a collaborative approach.


o Ability to work under pressure, prioritize work, and meet deadlines.


o Aptitude to work in a service-oriented environment and dedicated to meeting the expectations and requirements of partners.


o Critical thinker with the ability to use logic and reasoning to identify the strengths and weakness of alternative solutions, conclusions, or approaches to problems.


o Knowledge of financial concepts is an asset.


o Knowledge of PeopleSoft Campus Solutions is an asset.


o Project management skills are an asset.



Due to the volume of applications, only selected candidates will be contacted by our Talent Team.





Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien'keha:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtia:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada's reporting requirements, the University is obliged to gather information about applicants' status as either Permanent Residents of Canada or Canadian citizens.