Job Description

At FIRST Insurance Funding of Canada (FIRST Canada), we are proud to promote a workplace that fosters growth and innovation. We employ a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment. Our open concept and creative culture fosters team work and presents opportunities for growth within the organization. FIRST Canada is an affiliate of Wintrust, a financial services company with more than $66 billion in assets.
Join the FIRST Insurance Funding of Canada (FIRST Canada) team.

We are a multi-year Globe and Mail / Morneau Shapell Employee Recommended workplace with an award-winning culture.

We offer a flexible, hybrid-work model and our FIRST Flex program offers opportunity to work internationally.
We have a comprehensive benefit package including:Health Benefits: including medical, dental, vision, life, and health spending account Financial Benefits: an RRSP plan with a generous company match and competitive compensation including discretionary or incentive bonuses Education Benefits: education reimbursement and on-demand learning courses

We have a dedicated team of enthusiastic individuals who thrive in an entrepreneurial, fast-paced environment.
We support work / life balance and promote growth-from-within opportunities.
Why join this team?We have a culture that encourages an entrepreneurial spirit We offer multiple opportunities for development and upward mobility

Job description Summary
Reporting to the VP Sales, the Relationship Manager will be responsible for developing payment The Business Analyst, Continuous Improvement is responsible for providing support on cross-functional process and technical improvement projects within the organization. Under the direction of the Team Lead, Continuous Improvement, the Business Analyst, Continuous Improvement will help identify and evaluate opportunities to improve business processes. Key accountabilities include scheduling and contributing to project meetings, bringing stakeholders together to facilitate project awareness and decision-making, documenting decisions, issues, risks and action items and performing thorough user tests on FIRST's core applications. They are required to develop expert-level knowledge on FIRST's business processes and systems (First InSite, First InSite Enhanced, First InSite Plus and Policy Payments).
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Essential Duties and Responsibilities:Perform user testing on FIRST's core applications (First InSite, First InSite Enhanced, First InSite Plus and Policy Payments) with the goal of evaluating the efficiency of system features/functions. Document test results and facilitate stakeholder discussions to recommend opportunities for system improvements. Schedule working group meetings with stakeholders and contribute meaningfully to project discussions. Gather project requirements, help build consensus and facilitate decision-making, record meeting notes, distribute meeting recap emails, assign action items to stakeholders and follow up on action items as needed. Maintain and update project documentation such as action item lists, decision and issues logs, project schedules, recap emails, requirements lists and other tracking documents. Thoroughly document processes and procedures in Microsoft Word and assist with end user training. Map out business workflows in Microsoft Visio. Draft written technical specifications for customizations and bug fixes, and provide troubleshooting support to internal stakeholders

Knowledge/ Skills/ Abilities Required:Good understanding of technical concepts Demonstrate a flexible attitude towards change and the ability to adapt to new situations High attention to detail and quality of work Strong capacity to manage one's time and prioritize competing activities independently A problem-solver, self-starter and collaborative team player Strong oral and written communication skills Knowledge of project management methodologies

Training / Education / Experience Qualifications:1-3 years of experience, preferably within the financial services industry. College or university degree Project management training is an asset Proficient with Microsoft Excel, Word, Outlook, Visio and Project Experience with Salesforce would be an asset

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.