Job Description

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It\xe2\x80\x99s been in the DNA of our people since we started supporting utilities\xe2\x80\x99 customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being \xe2\x80\x98Employee First\xe2\x80\x99. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it\xe2\x80\x99s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees\' well-being\xe2\x80\x94both physical and mental\xe2\x80\x94is a top priority at VertexOne. That\'s why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work\xc2\xae. Great Place to Work\xc2\xae is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Overview of Role/Job Purpose:
Senior Business Analyst will work with clients to analyze their business needs and translate those into functional and design specifications. This is a customer-facing role within VertexOne and requires the ability to manage multiple concurrent projects, initiatives, and customer relationships.
The position will support the software development and customization for the client. Key responsibilities would include requirements analysis, coordinating with the team to create the system design, conducting workshops, testing, and training. Liaison with project managers and developers communicating business and technical gaps and creating solutions. Update and maintain system documentation.

Job Duties:

• Analyze and model requirements to create a complete picture of workflow and technical requirements.
• Accurately translate client\xe2\x80\x99s business needs into functional and design specifications.
• Perform the required research to identify gaps between the business requirements and the current functionality.
• Develop and review requirements, business processes, and recommendations related to proposed solution as well as functional and system design specifications.
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
• Prepare/Review System User Interface Functional Specifications.
• Prepare Business and Use Case documentation.
• Lead/Participate in High Level Design sessions.
• Lead Requirements and Use Case walkthroughs.
• Develop test cases and perform testing on changes and enhancements.
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
• Become a subject matter expert on the CIS application and the other integrated systems.
• Facilitate group meetings and workshops as required.
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
• Work with third party vendors during requirements, design and testing phases.
• Assist in the training initiatives and system documentation.
• Support product strategy initiatives and continually seek opportunities to increase customer satisfaction.
• Escalate and communicate issues to VertexOne Management or Clients as needed
• Work cooperatively in a team environment to meet the goals of the department and of the company.

Skills and Qualifications:

• 5+ years working experience as a Business Analyst in the Software Development industry.
• 5+ years working experience creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
• Advanced analytical and problem-solving skills.
• Ability to conduct complex requirements analysis.
• Experience with relational databases and SQL (Structured query language).
• Excellent understanding of the SDLC (Software Development Life Cycle) and the concepts and practices required to implement effective information technology systems.
• Planning and design skills (including ability to create graphical mock-ups and layouts) to facilitate writing of functional specifications and other documentation.
• Solid background with Process mapping, Task analysis (use case, user stories).
• Demonstrated experience with business process design.
• Strong product management skills, including the ability to interpret client\xe2\x80\x99s needs and translate them into system requirements and solutions.
• Ability to grasp new concepts quickly and to manage constant change through innovation, adaptability, agility, and flexibility.
• Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels, individually and in groups.
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).
• Superior oral and written communication skills.
• Ability to meet deadlines, team goals, manage multiple projects while focusing on priorities.
• Excellent organizational skills with the ability to multi-task at any one time while maintaining high quality standards and productivity.
• Ability to work well under pressure.
• Highly Self-motivated and proactive.
• Conflict resolution skills to help identify, communicate, and resolve issues.
• Knowledge of and experience with Customer Information Systems (CIS) Billing systems is preferred.
• Knowledge of and experience with Web APIs and Batch Processes is preferred.

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction. For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.