Job Description

Employment Type:

Permanent

FTE

: 1.0 FTE (40 hours per week)

Work Schedule

: Weekdays - Dayshift

Summary of Position

Calgary Foothills Primary Care Network (PCN) is a group of family physicians and health care professionals in northwest Calgary and Cochrane collaborating with system partners to deliver the best possible primary care. The PCN has established a team environment where individuals are encouraged to take initiative, be creative and contribute to ongoing decision-making.


The Business Analyst reports to the Director of Strategic Initiatives and Evaluation. The Business Analyst supports the design, implementation, documentation, and evaluation of organizational systems and projects. This role works closely with Information Management Information Technology (IMIT), Evaluation, Program Managers and the project and operational teams to document current and future state processes and workflows, support project delivery, develop technical documentation and ensure systems are designed and optimized based on user needs.



This position requires strong analytical thinking, excellent communication and the ability to translate complex technical information into clear, accessible documentation.

Key Responsibilities

Key aspects of the position may include, but are not limited to:

Business analysis:

Conduct requirements gathering using interviews, document review, workflow mapping and data analysis Analyze business processes, identify gaps and recommend improvements or automation opportunities Act as a subject matter expert on workflows, system integrations and data processes Support evaluation related technical needs including data flows, reporting requirements and integration with Business Intelligence (BI) tools where applicable
Project Support & Coordination:

Support planning, execution, and monitoring of projects, including system updates, transitions and new implementations Ensure accurate documentation and updating of project documents Develop and implement test plans/scenarios to ensure successful delivery of a project Participate in risk assessment activities Communicate effectively in both verbal (i.e., day-to-day discussions, team meetings) and written (requirements and design specifications) form Ensure patient centered care principles are embedded in project scopes Participate in development of change management frameworks and implementation
Technical Documentation:

Create and maintain high-quality documentation including workflows, process maps, system overviews, technical guides and standard operating procedures Document both current state and future state systems to support change management and staff training Create, manage and update documentation to ensure clear, concise processes and document management systems
Evaluation and Data Support:

Work with Evaluation and IMIT teams to define data requirements and ensure consistency between operational workflows and evaluation systems Support information gathering and process documentation for the development of reporting, dashboards and Key Performance Indicators (KPI) Assist in troubleshooting system or data issues, conducting root cause analysis, and recommending solutions Gather feedback from end users about system performance and usability

Knowledge, Skills & Abilities

Knowledge and experience with document management (e.g. SharePoint), project tracking, reporting and visualization tools (e.g., Visio) Exceptional collaboration skills Strong analytical and critical thinking abilities Excellent technical writing skills with the ability to simplify complex concepts Strong communication skills (verbal and written) Experience with qualitative and quantitative evaluation methods is considered an asset Ability to work independently and collaboratively in a dynamic environment Ability to understand systems implementation and impact to the organization Ability to explain problems and solutions clearly to non-technical users in a professional and courteous manner Broad understanding of technologies including databases, analytics and reporting and business applications Ability to work well under pressure, multi-task and work well with others

Qualifications

Bachelor's or associate degree in business or computer science required Three to five years of business analysis or relevant experience required Project management, business analysis, quality improvement or other industry certifications are desirable Alternatively, an appropriate combination of education and experience may be considered Health care experience and knowledge of clinic workflow and process improvement is an asset

Diversity & Inclusion

Our PCN strongly believes in sustaining an inclusive, respectful and equitable working environment that represents the communities we serve. We are committed to a merit-based selection process that ensures all candidates are considered. We invite people of all ethnic backgrounds, ancestry, religious beliefs, sex, gender identities and expressions, sexual orientation, ages, marital status, family status, genetic characteristics and disabilities to apply for positions within our PCN.

Commitment to Truth & Reconciliation

As part of our ongoing commitment to advancing reconciliation and supporting Indigenous communities, we actively uphold Call to Action 23 of the Truth and Reconciliation Commission of Canada. We are dedicated to increasing the recruitment and retention of Indigenous professionals across all levels of our organization, particularly in health and wellness roles and encourage individuals of Indigenous ancestry to apply.


If your background matches the qualifications listed above and are looking for an opportunity with a dynamic organization that is making a difference in the community, please submit your resume and cover letter.



Please note that only candidates considered for an interview will be contacted.

In the spirit of reconciliation, we acknowledge that we live, work and play on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai, Piikani), the Tsuut'ina, the Iyaxe Nakoda Nations, as well as districts 4, 5 and 6 of the Otipemisiwak Metis Government and all people who make their homes in the Treaty 7 region of Southern Alberta.