Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Business Analyst you will be responsible for supporting the implementation of technical, business process improvement, and strategic projects and initiatives. You will work closely and collaboratively with a variety of groups, engineering, technical, and operational teams to ensure quality project delivery. Primary duties include:

Define, document, and validate business requirements using business analysis best practices. This includes the elicitation and prioritization of business requirements with partners and subject matter experts in both technical and operational settings. Process mapping of as-is business and technical processes, technical support models and systems. Contribute to and coordinate solution design using a variety of techniques such as the facilitation of workshops, needs analysis, gap analysis, to-be processing map, use case creation, and mock-ups. Complete pre-project assessments and options analysis that outline project impacts, risks, and recommendations and the development of subsequent business cases. Coordinate and participate in system testing. This included the development of test cases with system and user acceptance criteria, coordination of resources and progress reporting. Participate in the development of business continuity plans and/or disaster recovery planning. Collaborate with the project team and partners and use critical thinking to ensure projects are being delivered to meet business requirements and partner needs. Monitor project progress and work closely with the project team and partners to identify risks and issues and provide mitigation strategies that enable project success. Provide subject matter knowledge in Public Safety systems including Computer Aided Dispatch (CAD), Internet Protocol (IP) Telephony, radio communications, network infrastructure, broadband technology, workforce management, records management, service management, disaster recovery and business continuity management.

Qualifications

A completed 2-year technical diploma in Computer Science, Engineering, Public Safety, Commerce, Business Administration or a related field, supplemented by formal business analysis training, and at least 8 years of business analysis experience, ideally in public safety, OR; A degree in Computer Science, Engineering, Public Safety, Commerce, Business Administration or a related discipline, and at least 4 years of related business analysis experience, ideally in public safety. Applicants with Certified Business Analysis Professional (CBAP) certification; experience in emergency services, telecom, organizational change management (OCM) and/or with IT Infrastructure Library (ITIL) Foundation certification will be given preference. Proven ability to deliver project work on time while effectively managing resources and collaborating with partners at all levels of the business. Success in this position requires the ability to adapt in a fast-paced, emergency services environment. Required skills include strong leadership, strategic thinking, communication, negotiation and problem-solving.

Pre-employment Requirements

An enhanced security clearance will be conducted. Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Emergency Management &

Community Safety

Position Type: 1 Permanent and 1 Temporary (up to
18 months)
Location: 3705 35 Street NE

Compensation: Pay Grade 11 $44.76 - 59.84 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: June 2, 2025

Job ID #: 312032