Job Description

:HM Note: This hybrid role is three (3) days in office at manager's discretionScope

• Provide technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems.
• Verify configured workflows, dashboards, forms, views to ensure in alignment and compliance of business requirements, industry standard best practices
• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
• Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation & fix and document issue resolution.
• Develop proper documentation for technical specification, and various test result.
• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
• Assess and escalate critical and high-impact quality issues to the project manager.

Assignment Deliverables

• Develop, execute and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application
• Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization
• Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria
• Conduct user acceptance testing, system integration testing, performance testing, system validation and verification.

SkillsExperience and Skill Set RequirementsMandatory RequirementsAt least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environmentDesired Skills and ExperienceProven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)

• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
• Strong knowledge and experience of:
• Use case generation, automated and manual testing, and bug lifecycle management
• Bug tracking and test case management tools (JIRA, Azure TFS)
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
• CRM test automation and Dynamics 365 specifically
• Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work

Resumes Evaluation/Criteria:Criteria 1: Technical Skills- 50 Points

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems
• Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports
• Proven experience in testing external systems/components to integrate with D365CS.
• Solid experience in developing proper documentation for source codes, technical specification, and unit test result
• Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
• Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
• Strong automation testing or tooling experience using industry standard practices and kits.
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

Criteria 2: Functional Knowledge - 30 Points

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD
• In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
• Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management

Criteria 3: Interpersonal Skills - 10 Points

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work

Criteria 4: Business Knowledge - 10 Points

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
• Demonstrated experience with case management and workflow-based systems

Knowledge TransferWhat needs to be KT

• All technical artifacts related to the assignment
• Project specific presentations, reports, status decks

To whom

• Project Manager/Team Members

When

• 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc

Must Haves:

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment

Nice to Haves:

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution

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