Job Description

BUS PRO LEAD, ENGINEERING ANALYTICS & SOLUTIONS at The Home Depot in Toronto, ON M3C 4H9
Job Attributes
Req ID
Req162822
Job Location
1 Concorde Gate, Toronto, ON M3C 4H9
Job Type
Full Time
Career Area
Retail Store
Type
Hybrid
1 Concorde Gate
Toronto, ON M3C 4H9
Req162822
Full Time
Retail Store
Hybrid

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Business Process Lead will support store processes designed to improve associate experience and sales driving activities within the Canadian division. The successful candidate will have an understanding of business analysis, product development lifecycle, process mapping and stakeholder management best practices. The candidate will demonstrate a passion for delivering best in class interconnected associate experience.
Position Responsibilities:
Strategy & Planning

• Listens to and gains knowledge of the customer and associate experience, pulls data to analyze current processes and provides recommendations to improve interconnected store experience

• Communicates strategy and priorities to achieve team's objectives and goals to stakeholders

• Develops and gains alignment on solutions using an agile approach with internal and external IT teams

• Aids in research of competitive landscape, to share insights, to recommend the best solutions to improve business efficiency and ensure we continue to meet our objectives and goals

Delivery & Execution

• Helps formulate, test and refine assumptions through store feedback and proof of concept projects

• Validates current processes, aligns stakeholders on future state processes and creates user stories with business stakeholders, UX and IT partners

• Identifies and shares benefits, issues, obstacles, dependencies, and value associated with features and enhancements

• Creates and aligns stakeholders on change management strategy for stores and leadership to provide the why behind changes

• Prepares and analyzes weekly reporting for field and leadership teams on operational metrics and provides insights and recommendations to improve metrics

• Develops and rolls-out store playbooks, guides and best practices to drive sales

People

• Fosters collaboration with cross functional team members (stores, stakeholders, IT, etc.) to drive value and identify and resolve impediments

• Advocates for the customers and associates by providing insight on sales driving activities

• Communicates effectively with cross functional teams and stakeholders

• Works with project team to continuously assess progress, disseminate lessons learned, and understand next steps

• Is the subject matter expert for interconnected store experience within the Canadian division

Competencies Required:

• Collaborates

• Drives Results

• Action Oriented

• Customer Focus

• Communicates Effectively

• Ensures Accountability

• Financial Acumen

• Optimize Work Process

• Manages Complexity

Experience/Knowledge Required:

• Must fulfill minimum time-in-position (1 year) and performance management code requirements (M)

• Flexible work shifts and travel as necessary

• Excellent computer skills with proficiency in Microsoft Excel, Access, Visio and Power Point

• Bilingual (English/French) an asset

• Self-starter, efficient, organized and able to produce high quality work under pressure and in a timely fashion

• Strong analytical skills with experience working with SQL, Tableau, Alteryx, Google BigQuery are an asset

• Excellent communication skills with the ability to work effectively with people at all levels

• Strong work ethic and sense of responsibility and confidentiality

• Strong project management skills, ability to successfully manage multiple tasks at any given point

Our Core Values Press ENTER to read the content or TAB to skip.
Entrepreneurial Spirit
Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.
Taking Care of Our People
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Respect For All People
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.
Doing The Right Thing
We exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.
Building Strong Relationships
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
Giving Back
An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.
Excellent Customer Service
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
Creating Shareholder Value
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.
x
Our Core Values Press ENTER to read the content or TAB to skip.
Entrepreneurial Spirit
Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.
Taking Care of Our People
The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.
Respect For All People
In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.
Doing The Right Thing
We exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.
Building Strong Relationships
Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.
Giving Back
An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.
Excellent Customer Service
Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.
Creating Shareholder Value
The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.
Awards & Recognition Press ENTER to read the content or TAB to skip.
JOIN OUR TALENT COMMUNITY
Sign up on Workday to be considered for future opportunities at The Home Depot Canada.
We strive to maintain a culture that welcomes everyone, and we believe it helps us achieve our business goals by driving excellent customer service and innovation, empowering our associates to thrive and excel, and enriching the communities in which we operate. This includes creating an environment where our associates feel welcomed, valued and respected and providing equal opportunity for all of our associates.

Skills Required