Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes \xe2\x80\xa6 because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

The Global Anti-Money Laundering (GAML) group at TD Bank Group (TDBG) is accountable for establishing TDBG\'s global Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) program to ensure that all TDBG businesses remain compliant with AML/ATF regulatory expectations in all jurisdictions where TDBG operates.

The Operations and Solutions Support (OSS) Team is a core pillar of the Strategy, Solution and Transformation (SST) team within Global AML (GAML). The OSS team mandate is to manage operations and first line of support of core GAML applications, contribute to the enhancement of existing AML Applications, delivery of regularly scheduled maintenance releases and advancing innovation through process improvement and automation frameworks.

Job Requirements

• Solid experience working on applications in the capacity of supporting end users and liaising with IT to resolve production incidents and triage defects
• Strong analytical and problem solving skills with the ability to communicate with both business and IT partners
• Highly proficient in building SQL queries and Excel
• Possess a service-oriented mindset and strive to achieve customer satisfaction
• Creative with a history of strong learning skills; uses these skills to find technology solutions to business problems
• Demonstrated history of being self-motivated, energetic, results-driven, and executing with excellence
• Experience with JTMF an asset
• Experience working with AML Technology as an end user or a business stakeholder an asset
• Knowledge of project management methodology an asset
• Post-Secondary undergraduate degree in a science or technology related field is considered an asset

Hours

37.5

Job Details

The Business Management Analyst will be accountable for representing AML application end user groups in working with TS (Technology Solutions) to resolve production incidents/defects, executing a variety of repeatable analysis and application business administration tasks according to documented procedures and to assist in maintaining documentation. The role requires a solid understanding of AML/ATF applications from an end user perspective which allows for the understanding of regulatory compliance impact, operational impact and identification of resolutions. The successful candidate may also be participating in application maintenance releases to deliver Business Analysis service, and will liaise with Enterprise Enabling Technology Solutions (EETS) and end user groups within GAML such as the Financial Intelligence Unit (FIU), Global Sanctions Unit (GSU) and teams of compliance officers.

The main responsibilities of this role include:

• Assist in maintaining application usability

o Act as first point of contact for all application production incidents/defects.
o Accountable for triaging/documenting application defects before escalating to IT, liaise with application end users and IT to resolve application production incidents/defects
o Document application production incidents/defects raised by end users including symptoms, frequency of occurrence and impact in JTMF.
o Keep defect records in JTMF up to date.
o Perform business testing to confirm resolutions to application production incidents/defects.
o Participate in implementation of the application production defect resolution.
o Perform business verifications post routine application infrastructure maintenance.
o Respond to user inquiries regarding AML applications.

• Application Business Administration

o Execute application administration work such as user access provisioning, periodic user access attestation etc. by following the documented procedures
o Execute several daily/weekly/monthly repeatable business administration tasks according to documented procedures
o Maintain procedures for application administration functions and ensure they are accurate and current.
o Build and maintain simple to moderate complexity MS Access, Excel macros, SQL queries or other End User Computing (EUC) solutions to assist GAML in achieving business goals

• Act as a subject matter expert

o Participate in knowledge transfer with other areas within GAML Technology and share expertise within own area
o Ensure high quality work and maintenance of standards within own area of responsibility
o Prepare written reports in support of AML technology initiatives and changes for management as required

The incumbent may also assist Business Analysis (BA) and Quality Assurance (QA) work in delivering small enhancements to AML applications as required:

• Provide input into operational impact assessments
• Assist with business analysis of AML applications and identify, escalate, and document gaps/issues and provide recommendations
• Assist with executing test scripts for Business Acceptance Testing (BAT)

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Business Line

Corporate

Job Category - Primary

Anti-Money Laundering / Compliance & Regulatory Relations

Job Category(s)

Anti-Money Laundering / Compliance & Regulatory Relations

Job Family

Business Application Ownership Management

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

TD Bank