Job Description

Leadership of Self and Others

Works under direct supervision and/or within established policies practices and guidelines with minimal opportunity for deviation Incorporates change initiatives into own day-to-day work as directed

Service Delivery

Understands the day-to-day basic support needs of assigned customers Executes basic administrative, operational, or customer support tasks under direct supervision Responds to basic task-related inquiries related to own support area

Relationships

Interacts and develops working relationships with internal Exchange/record task-related information May exchange standard administrative, operational, or customer support information or provide support services to external contacts

Problem Solving

Resolves well-defined and standard administrative, operational, or customer support issues within standard operating procedures and refers issues outside of established procedures to higher levels Utilizes standard operating procedures or relies on readily available assistance of Team Leader

Continuous Improvement/Innovation

May provide input into specific job-related process improvements Learns and implements basic policies, procedures, quality, and compliance standards

Decision Making

Limited decision making within defined parameters around work expectations, quality standards, priorities, and timing Work impacts limited to own area and errors require simple rework/correction

Risk Management

Responds to risks in accordance with established guidelines/procedures/practices Identifies and notifies more senior Team Members of risks; obtains assistance from available resources as required Risks associated with specific work processes are mitigated by direct supervision

Scope of Knowledge, Work & Experience

Entry level role for an individual contributor performing basic day-to-day task related support activities Applies knowledge of foundational concepts, terminology, and specialized administrative, operational, or customer support requirements to support areas of responsibility and perform well-defined or routine tasks * Typically holds a minimum of a High School Diploma and 0-2 years of experience, or an equivalent combination of training and experience. May also hold a One Year Certificate.