Job Description

Join the True North Cannabis Team!

This dynamic role supports both

vape/tobacco

and

cannabis retail

operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.

KEY RESPONSIBILITIES:

Customer Service & Sales

Welcome and assist all customers with professionalism and warmth Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings Ensure a high level of

customer engagement

, suggestive selling, and product education Demonstrate that

guest service is the top priority

by responding with urgency and courtesy Confidently

upsell

and

cross-sell

products to achieve personal and store sales goals Work collaboratively with the management and sales team to

maximize revenue

Handle customer feedback or concerns in a professional, service-oriented manner

Store Operations & Compliance

Ensure proper

age verification (19+)

for all customers in accordance with

AGCO

and

Smoke-Free Ontario Act

regulations Follow all compliance procedures for cannabis and tobacco product handling, display, and sales Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep Support with inventory control, including receiving shipments, organizing stock, and rotating product Participate in store events, safety inspections, and internal audits

Keyholder Duties (as assigned)

Open and close the store in accordance with security and operational procedures Perform end-of-day cash reconciliation and reporting Lead the sales floor in the absence of a manager and delegate tasks appropriately Ensure adherence to all store policies and safety protocols during your shift Act as a point of contact for staff and customers during keyholder shift

Qualifications:

Must be

19 years of age or older

Valid

CannSell Certification

required (must be provided prior to start date) 1+ years of retail or customer service experience, preferably in a regulated industry Experience handling cash and operating a POS system Previous keyholder or leadership experience is an asset Strong communication, organization, and problem-solving skills Reliable, responsible, and able to work independently or as part of a team Open to feedback and committed to

continuous improvement

Physical Requirements:

Ability to

stand for 8-10 hours

per shift on tiled surfaces Frequent reaching, bending, and lifting boxes of stock (up to 40 lbs) Comfortable working in a fast-paced, regulated retail environment

Why Work With Us?

Be part of a leading company in Ontario's cannabis and vape retail industry Employee discounts, training, and internal advancement opportunities Inclusive, team-focused environment with a growth mindset Play a key role in shaping the customer experience and daily operations

Benefits

Store discounts Health Benefits Professional Development

Our operating hours are 7 days a week and may range from 9am to 8:30pm

Part-time hours range : 00- 31 hours per week

Full- time hours range : 32 - 44 hours per week

Job Types: Full-time, Part-time, Permanent

True North Cannabis Co. & Associated Companies is proud to be an Equal Opportunity Employer. We are committed to employment equity and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.

We do

not use artificial intelligence (AI) or automated decision-making tools to screen, assess, or eliminate candidates during the hiring process. All applications are reviewed and evaluated by real people.

Your personal information will be handled in accordance with applicable privacy laws, including the

Personal Information Protection and Electronic Documents Act (PIPEDA) and the

Ontario Human Rights Code.

Please notify us as soon as possible should you require any assistance during the recruitment process.