Job Description

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Eastlink is currently seeking for an Application Administrator in Halifax Nova Scotia. The BSS Application Administrator is a key member of the IT Business Support Systems team. This role will be responsible for performing administration tasks for the Eastlink Business Support Systems. The BSS Application Administrator will work closely with various business units in a collaborative manner to ensure that business applications are maintained and supported in a manner that ensures efficient and effective service delivery to the business.

The BSS Application Administrator must be knowledgeable about the Eastlink products and services, will work closely with the application vendors and other stakeholders to ensure performance and availability of the systems

The BSS Application Administrator will work within a very dynamic and fast paced environment and should possess the ability to manage multiple assignments simultaneously, deal with tight deadlines, and manage within an ever changing environment.

Responsibilities

• Perform problem analysis and resolution for complex application issues
• Coordinate with development team to provide technical support for all business support systems
• Administer all implementation issues and generate short term and long term resolution as well as preventive measures
• Manage incidents and requests in the team and ensure resolution within the service level agreement
• Support the delivery of key technology projects and other business initiatives
• Ensure application proactive monitoring and overall process improvement
• Engage the vendors on issues relating to the Billing system and other applications

Requirements

• University degree or equivalent experience
• Systems support and administration experience
• Previous telecommunication working experience is considered an asset
• Configurations Management and Process Flow experience is preferred
• Must have Strong analytic and deductive reasoning skills
• Experience working on different operating systems
• PL/SQL programming skills
• Must be self-motivated and work with minimal supervision
• Effective in identifying, preventing and solving problems as necessary in an ever-changing environment
• Creative in developing solutions to business problems, and willing to consider non-traditional lines of thinking
• Strong commitment to superior customer service
• Demonstrate solid judgement
• Leadership and decision making skills
• Promote a positive work environment and understand the value of teamwork
• Flexible, adaptable and willingness to change

Eastlink is focused on creating an environment which promotes individual growth and career satisfaction. Creativity, entrepreneurial spirit and innovation drive us. We're looking for people who have the passion for our business, our values and want to go above and beyond for our customers every day.

Employees who work from home are occasionally required to attend in-person meetings in the workplace. To maintain the health and safety of our teams, the successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team "on the ground" not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!