Job Description

We're a high-performing mortgage brokerage with a reputation for strong client relationships, trusted lender partnerships, and a drive to keep raising the bar in our industry. Brokers here run their own books of business, but they succeed because the right training, operational backbone, and compliance systems are in place. That's where you come in!

As Broker Success and Operations Manager, you'll thrive in a high-energy, dynamic environment where no two days look the same. This role blends mentorship with operational leadership. Giving brokers the support, accountability, and structure they need to perform at their best, while ensuring the business continues to grow efficiently and compliantly. We offer flexibility, competitive earnings and benefits, and the chance to make a real impact in a company that values performance and people in equal measure.

Here's What You'll Do

Onboard, mentor, and coach brokers to build success in compliance, underwriting, and business development while driving accountability and results.*
Track performance benchmarks, close gaps fast, and keep momentum strong.*
Lead compliance audits, payroll, reporting, and day-to-day workflows with precision.*
Be the go-to for operational and compliance questions, escalating only when needed.*
Build strong relationships with brokers, staff, lenders, and partners to fuel growth.*
Support leadership on day to day operational and workplace matters*
Stay ahead of industry trends and regulatory changes, turning insights into action.*
Support broader operational oversight to ensure continuity and efficiency.*

And Here's What You Bring

A post-secondary degree or diploma in finance, accounting, or a closely related field.*
5 years of progressive experience in financial services, lending, or mortgage brokerage.*
Proven leadership through mentoring, training, or guiding others.*
Knowledge of mortgage lending processes, compliance standards, and operational frameworks.*
Strong organizational and problem-solving skills, with the ability to juggle competing priorities.*
Communication skills that influence and inspire, with a track record of building lasting relationships.*
Comfort with MS Office and mortgage/lending software.*
Equivalent combinations of education and experiences will also considered.*

If you're ready for your next big adventure, one that challenges you, gives you room to influence others, and rewards you with flexibility, competitive earnings, and great benefits, we'd love to hear from you!

Job Type: Full-time

Pay: $100,000.00-$120,000.00 per year

Experience:

credit or lending: 1 year (preferred)
Work Location: In person