This job is responsible for providing a wide variety of broadcast operations support services, including responding to equipment requests and inquiries, and liaising and collaborating with Faculty, Staff, Students and Broadcast Engineers. Coordinates, reviews and maintains equipment rental procedures and processes for classes and clients. Organizes and arranges equipment bookings, check-ins and check-outs; examines, tests, and maintains equipment; triages, troubleshoots, and resolves basic equipment issues.
Duties & Responsibilities
DUTIES
AND
RESPONSIBILITIES
Manages the equipment database (Connect2); inputs, modifies and updates data; maintains user accounts and booking system settings.
Ensures all equipment is in good operating order prior to the client taking possession of the equipment. Checks for any damage, malfunctions, service issues and missing items upon the equipment's return; diagnoses equipment issues and determines best means for repair.
Triages, troubleshoots, and resolves equipment issues; coordinates with Faculty and Engineering on equipment issues, damage, and repairs; assists and/or completes equipment fault reports.
Supports, liaises, and coordinates with Instructors (across multiple programs), Broadcast Engineers, BCIT Staff, and Broadcast Operations Staff on all broadcast and media equipment needs, such as broadcast industry standard set-ups, studio configurations, professional equipment usage, equipment purchase and rental recommendations and coordination, inventory, planning and reviewing equipment required for class and assignments.
Performs client needs assessments and provides equipment demonstrations or orientation as required, including technical operation of specialized equipment, industry applications, and safe handling and troubleshooting of equipment.
Creates, reviews, and maintains equipment packages required for class and assignments, inclusive of performing various installations:
+ Builds industry standard broadcast setups and studio configurations.
+ Builds equipment and camera setups.
+ Maintains equipment and condition of Studios. Processes, reviews, compiles and provides equipment usage, costs, and inventory information to Administrative Manager and Broadcast Associate Dean.
Liaises with academic operations (School of Business + Media Dean and Associate Deans), retailers and vendors regarding equipment purchases, and equipment rentals required for class and labs, student projects and assignments, and School of Business Events and Marketing.
Reviews, maintains, and recommends updated suggestions to departmental procedures, standards, and policies.
Performs related duties as assigned.
Qualifications
QUALIFICATIONS
Definition:
The qualifications section for this position was developed using the approved job evaluation plan agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent's existing qualifications.
Education:
Requires a Diploma of Technology or completion of a two-year full-time program in a related discipline.
Experience:
Two years general experience plus four years of progressively responsible technical experience in a broadcast operations customer service environment. Experience must include troubleshooting broadcast operations and production equipment in a customer service context.
Software/Computer Application(s) and Expertise:
Proficiency with PC and MAC, and Microsoft 365.
Ability to navigate inventory booking systems.
Communication/Interpersonal Skills:
Effective verbal, written, and interpersonal communication skills and ability to translate technical information to students, Faculty, and Broadcast Engineers.
Other Skills/Abilities:
Current and relevant knowledge of broadcast and media production industries; production sound, lighting, and related editing equipment and software.
Ability to provide technical support for a variety of broadcast and media production equipment.
Excellent problem-solving skills.
Ability to prioritize tasks in a fast-paced environment.
Ability to lift 40 lbs.
Additional Information
Benefits - Why you'd love working with us
Competitive pay
Minimum of fifteen days of vacation prorated per year
Competitive employer-paid extended health and dental plan including access to a Health Care Spending Account of up to $325 if eligible!
Defined benefit
pension
plan with employer contributions
Professional Development
funds and resources
Access to most BCIT Flexible Learning
courses
free of charge
Wellness
and Employee Assistance programs
Complimentary membership with free access to the Fitness Centre, Gymnasium, and more* Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. For more information on our generous benefits,
click here
!
BCIT is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring for systemically oppressed groups who have been excluded from full participation at BCIT and the larger community. This includes Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2S/LGBTQIA+. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority.
Persons with disabilities who require accommodation for any part of the application or hiring process should
contact us using our contact form
. Please note that all applications must be submitted via the careers page portal.
Applications submitted through the contact form will not be accepted
. For additional information, please visit our
frequently asked questions (FAQs)
page and see
how we hire
.
The British Columbia Institute of Technology acknowledges that our campuses are located on the unceded traditional territories of the Coast Salish Nations of xwm??kw?y??m (Musqueam), S?wx?wu7mesh (Squamish), and s?l?ilw?ta?? (Tsleil-Waututh).
Salary Range
Salary Grade 9: $66,284 - $71,964 per annum.
Additional Salary Information
External hires are initially placed at the minimum of the salary range with set progressions to the maximum as per the Collective Agreement. Salary prorated based on percentage and term of appointment.
Position Details
Posting Category
Administration
Department 2
SOBM Broadcast Dept
Campus Location
Burnaby campus
Bargaining Unit
BCGEU Support Staff
Job Status
Auxiliary in Temporary Appointment (BCGEU SS Only)
Full-Time/Part-Time
Full-Time
Number of Vacancies
1
Anticipated Start Date
01/05/2026
Anticipated End Date
06/26/2026
Competition Information
Competition Number
25B629
Competition Open Date
12/03/2025
Competition Close Date
12/12/2025
Open Until Filled?
No
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