Job Description

REAKFAST ATTENDANT POSITION SUMMARY ($17.45) $2 Call in shift premium

This position will require the employee to work up to 20 hours per week (usually Monday-Wednesday), inclusive of all statutory holidays. The shifts to be worked are mainly 6:30am-11:00am also August through October 6:00am-10:30am.

POSITION SUMMARY:

A Breakfast Attendant is responsible for achieving and maintaining customer service and product quality standards for the delivery of complimentary breakfast.

DUTIES & RESPONSIBILITIES:

Set-up and breakdown continental breakfast items.

Greet and acknowledge guests as they arrive.

Bus and clean tables.

Tidy up meeting space from previous evening occupancy

Provide water and coffee service to occupied meeting rooms in the morning

Straighten chairs and properly arrange the furniture.

Maintain the cleanliness of the breakfast area.

Restock drink and food items and other supplies (e.g., plastic ware, napkins) according to standards.

Make fresh coffee as needed.

Empty trash receptacles.

Thank guests as they depart.

At the close of the complimentary breakfast, bus and clean all tables, clean and mop the breakfast area, empty the trash receptacles, store or dispose of all drinks, food items and supplies in accordance with operating standards and health codes.

Clean all equipment and properly store it according to standards.

Respond to guest needs, special requests and complaints.

Smile, acknowledge and greet guests at front desk and other public areas

QUALIFICATIONS & JOB SPECIFICATIONS:

Completion of secondary school diploma (Grade 12) or equivalent Minimum 1 year customer service experience
Must be friendly, outgoing, and be a team player

Strong interpersonal skills

Must be flexible to work days, evenings, weekends, and holidays

PHYSICAL DEMANDS:

The employee frequently is required to walk, stoop, bend, and kneel.

The employee may be required to lift and/or move up to 25 pounds, and occasionally lift 50 pounds with assistance from a co-worker.

Employee must be able to stand for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:

The duties of this job are performed in a fast-paced restaurant environment. The work environment can be dimly lit and noisy. During busy periods, you are under pressure to serve customers quickly and efficiently. The work is relatively safe, but care must be taken to avoid slips, falls, and burns.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

GUEST SERVICES AGENT POSITION SUMMARY ($17.85) $2.00 Call in shift premium

You are ultimately responsible for seeing that each guest has a comfortable stay, and that his or her needs are met. You will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions and maintain a high standard of service and hospitality at all times.

DUTIES & RESPONSIBILITIES:

Greet and welcome guests upon arrival Register guests onto the computer, verify reservation, address and credit information, and assign rooms, making every effort to accommodate special requests, VIPS, Walk-ins, Brand Standard - Sign Up and Recognize IHG Rewards Club Members Check guests in and out Give directions to guests as needed Handle reservation inquiries, guest complaints and concerns Process client payments according to procedure Ability to up-sell Accurate report of receipts daily. Answer all telephone calls and transfer calls accordingly internally as well as to guests Taking messages accurately Wake-up calls recorded and completed to guest specifications Report any unusual occurrences or requests to your Supervisors and Manager Maintain the order and cleanliness of the Front Desk and back office Work in liaison with other departments to accommodate any guest related requests as well as to ensure the safety of staff and guests Comply with all rate and revenue protocols Perform any other tasks as required
QUALIFICATIONS & JOB SPECIFICATIONS:

Previous Front Desk experience preferred Must be computer literate Able to speak French is an asset Must possess strong organizational and time management skills Must possess an outstanding level of customer service, be punctual, and well-organized Must have excellent attention to details Must be a team player and have excellent communication skills Must be able to stand for long periods of time
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to perform duties while standing and/ or walking for the majority of the shift.

2. Ability to lift weights up to 30 lbs, push and pull heavy equipment such as cleaning carts, cots and equipment.

3. Ability to stoop, bend, stretch, and lift while performing duties.

4. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is moderate. Employee may experience periods of pressure during busy periods.

NIGHT AUDIT POSITION SUMMARY

($18.85) $2 Call in shift premium

POSITION SUMMARY: Night Auditor is responsible for posting and balancing charges and settlements for accommodations; maintaining files; and resetting the systems for the next day's operations.

DUTIES & RESPONSIBILITIES:

Rooms division Audit Security Procedures Followed Emergency Procedures followed Communicate with all fellow co-workers Completion of Daily reports, revenue, discrepancy etc House count ready for Housekeeper Overages and shortages monitored Providing of necessary computer reports Credit Card input monitored and balanced with daily totals from hotel PMS VIP'S, Walkovers, Special Requests monitored Rebates and Complimentary requests monitored Check out with Balance monitored Completion and consistency and accuracy of cashing Taking and delivering messages accurately Proper record keeping of wake-up calls Correspondence file, codes Guest history to be done daily Register guests onto the computer, verify reservation, address and credit information, and assign rooms, making every effort to accommodate special requests Knowledge of the OPERA PMS Reservation System Ability to up-sell Utilization of Flexibility in regard to Rates when necessary to occupancy Clean and organize work area
QUALIFICATIONS & JOB SPECIFICATIONS:

Previous Front Desk experience preferred Must be computer literate
Job Type: Part-time

Pay: $17.45-$18.85 per hour

Expected hours: 20 - 40 per week

Additional pay:

Overtime pay
Benefits:

Company events On-site gym Store discount
Flexible language requirement:

French not required
Schedule:

4 hour shift 8 hour shift Day shift Evening shift Holidays Night shift On call Overtime Weekends as needed
Application question(s):

Willing to pick up shifts on short notice for a $2 per hour premium?
Experience:

Customer service: 1 year (preferred)
Job Type: Part-time

Pay: $17.45-$18.17 per hour

Expected hours: 5 - 40 per week

Additional pay:

Overtime pay
Benefits:

On-site parking
Schedule:

Evening shift Morning shift Night shift Overtime Weekends as needed
Experience:

Customer Service: 1 year (required)
Work Location: In person