Job Description

Break Fix IT Technician - Job Posting

The Role


Venture is currently seeking a Break Fix IT Technician to join our growing team. In this role, you will be the go-to expert for diagnosing and resolving hardware issues across Windows, Apple, and Multifunction Printers, both onsite and remotely. You'll play a key part in ensuring seamless IT service delivery by performing hardware replacements/repairs, managing vendor communications, and maintaining device certifications. You will also be responsible for managing our front desk and logistics. This opportunity is ideal for someone with hands-on experience in hardware troubleshooting who is eager to deepen their technical skills and grow within a dynamic IT services environment.



Roles & Responsibilities


Diagnosing and resolving tickets within client service level agreement time frame Diagnosing and replacing major hardware components for standard Windows and Apple devices Processing repairs for mobile devices such as screen and battery replacements. Maintaining all required Apple & Lenovo certifications and training programs Configuring and customizing Windows and Mac setups for clients Performing the above functions onsite at client sites and in-lab at Venture's office Managing communication between vendors and other third-parties as required Documenting ticket progress and resolution notes for client billing or review Acting as the liaison between the account and technical team to clients when required Meeting client service level agreement targets while maintaining a high level of client service Supporting technician and account teams to ensure client satisfaction Working with management to identify opportunities to improve our hardware repair team Ship and receive hardware peripherals daily, including returns. Assist with inventory management and ensure sufficient supplies are available. When necessary, provide level 1 desktop support on Windows, MacOS, and iOS devices Assist in maintaining Venture's technical support knowledge base Onboarding and offboarding client user accounts through Active Directory or Entra ID (Azure AD) Support Level 2 and Level 3 resources in projects and initiatives Participate in an after-hours standby rotation Performing other tasks, based on management requirements




Qualifications & Skills


3+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365 Support knowledge of printer hardware and printer related software such as printer drivers Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting Strong client service skills - communication and problem solving Ability to work with non-technical users - simplifying complex information Ability to multi-task, prioritize and manage time effectively Ability to lift heavy objects up to 50 lbs. Must be willing to travel within GTA; must have own vehicle and valid driver's license Willingness to work overtime when required Must be able to handle tight deadlines in a fast-paced environment This is a full-time permanent position, working in office, Monday to Friday 9:00AM - 5:30PM.




Nice to Have


Knowledge and experience performing PCB repairs is considered an asset Experience working in a MSP environment. 1+ years of experience with ConnectWise or a similar CRM ticket system 1+ years of experience in a service desk role providing IT support and troubleshooting - hardware and software CompTIA Server+, Network+, or other relevant industry certifications




Required Certifications (or obtain within 6 months of being hired)

AppleCare Hardware Certifications

+ Product-specific certifications for all devices we handle, obtaining and updating specific model certifications as needed.

Lenovo Certified Hardware Technician

Lenovo Warranty Service Provider Certification

*

Lenovo Data Center Technical Certification