Job Description

At

Gunnebo Canada Inc.

, we protect what matters most. As a global leader in security products, services, and solutions, we provide peace of mind to our customers through innovation, reliability, and excellence. Join our team and be part of a company that values integrity, collaboration, and professional growth.

We are currently seeking a

Branch Service Administrator

to join our dynamic team in Ottawa. In this role, you will be the key liaison between our clients, service partners, and field technicians, ensuring prompt and high-quality service delivery.

You will manage service requests, coordinate hardware installation projects, and support in-shop service operations while maintaining strong customer relationships. Working closely with the Branch Manager, you will also assist with purchasing, inventory support, and SLA reporting to help drive operational efficiency

Job Responsibilities

Monitor & address branch inbox for service requests

Obtain information, generate work orders, perform necessary follow-ups

Handle & resolve customer inquiries & complaints

Schedule customer appointments for service, quote installations and hardware pickups

Coordinate in-shop service requests, including:

Prioritizing and organizing work orders

Managing key requests

Gathering information to order necessary parts

Shipping/Receiving

Receive incoming hardware/product

Verify packing slip with purchase order

Receive in system

Coordinate product for scheduling orders

Ship hardware to customers

Monitor & manage technician timesheets & expenses

Monitor & manage SLA reporting

Update work order status & data in real-time & ensure accuracy

Purchasing & accounts payable

Order parts for quoted jobs, service orders & stock

Process received packing slips & purchase orders

General Support to Branch Manager & Sales Executives

Inventory support

Other duties as required

Job Requirements

Must be located in Canada. We are unable to accept overseas applicants at this time.

A minimum of 2 years' office administration or service coordination is required

Must be proficient in MS Office 365, Teams, & One Drive

Experience in Sage 300 is an asset

Previous experience in the Security Industry is an asset

Knowledge / Education requirements:

Completion of high school required

Personality requirements

Excellent communication skills, verbal and written

Works well independently, takes direction well

Ability to remain composed under pressure and manage competing priorities.

Punctual and reliable

Must be detailed oriented, analytical and accurate

Must possess good organizational, interpersonal and strong communication skills, as well as a demonstrated ability in problem-solving and responsiveness to the customer and branch needs.

Please note:

Gunnebo provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or medical need, please contact the HR Department so that arrangements can be made for the appropriate accommodations.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement
Work Location: In person