is Eastern Ontario's largest independent electrical automation and lighting distributor. Daltco Electric serves the industrial, residential, and commercial marketplace from its three locations in Kingston, Brockville, and Ottawa.
Daltco Electric is looking for a highly motivated and energetic individual to fill a
Branch Operations Manager
role within our Kingston team. The successful candidate will be an organized, self-motivated individual who thrives as part of a collaborative team-oriented company.
Responsibilities
Oversee daily operations to ensure smooth and efficient functioning of the branch.
Lead customer service initiatives to ensure high satisfaction levels for both walk-in customers and account clients.
Address and resolve customer complaints or issues in a professional and timely manner.
Build strong relationships with key customers and ensure their needs are met promptly.
Implement and optimize operational procedures to enhance workflow, reduce costs, and improve branch performance.
Conduct regular stock counts and audits to maintain inventory integrity, lead the year-end inventory count.
Effectively coach staff on a quarterly basis for personal improvement in performance and well-being; Complete annual performance reviews in an effective and timely manner.
Build a strong team through positive motivation, coaching, and leading by example.
Actively support company-wide marketing programs and engage in annual planning processes internally and with suppliers.
Requirements
College diploma in Business or a related electrical discipline.
Three (3) years experience in in electrical sales or industry preferably with supervisory/managerial experience
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication and interpersonal skills for effective relationship building.
Strong problem-solving skills with a focus on customer satisfaction.
What we can offer you!
Competitive Compensation Plan
Canada's Best Managed Companies
Positive and inclusive work environment
Health Benefits package for prescriptions, dental, travel and hospital
RRSP Contribution Matching
Learning & Development Opportunities
Monday to Friday schedule, 40-hour work week
Daltco Electric is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those who will be granted an interview will be contacted.
Job Types: Full-time, Permanent
Additional pay:
Bonus pay
Benefits:
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Wellness program
Flexible language requirement:
French not required
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Kingston, ON: reliably commute or plan to relocate before starting work (required)
Education:
AEC / DEP or Skilled Trade Certificate (preferred)
Work Location: In person
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