Job Description

About Us:

Continental Currency Exchange is one of Canada's premier Foreign Exchange (FX) retailers. We are dedicated to delivering unparalleled FX services and products while ensuring our clients receive the best FX rates in town. Seize the opportunity to be a part of a vibrant, diverse, and team-driven environment where client satisfaction is at the heart of everything we do. Join us and make an impact!

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As the Branch Manager, you'll be at the helm of our branch's financial success and operational excellence. You'll lead and inspire a team dedicated to delivering outstanding customer service to CCE's clients. Your leadership will ensure compliance with company policies while driving significant business growth and success. This is your chance to make an attainable impact on the brand and the future of our organization.

Main Responsibilities:

Branch Operations

Lead the daily operations and ensure compliance with all procedures. Manage inventory levels within the prescribed guidelines. Address and resolve customer complaints. Ensure all branch staff are knowledgeable about the company's products and services.
Client Service

Provide prompt and efficient service to clients both in person and by phone. Resolve complex client issues and complaints respectfully. Promote and cross-sell financial products and services. Accurately process FX transactions, draft transactions, EFT transfers, and more.
Sales and Business Development

Support the marketing team in executing initiatives to attract potential clients. Monitor local market trends and competition. Engage with community outreach to promote services.
Team Leadership

Recruit, hire, and train employees to achieve branch success. Conduct performance appraisals and manage compensation reviews. Foster a collaborative and positive team environment.
Financial Management

Responsible for branch sales, expenses, and profitability against budget. Review financial reports to identify business trends and address results. Ensure effective cash and inventory management.

Qualifications

Education

Diploma or degree in Business Administration, Marketing, Accounting, Finance, or equivalent work experience.
Experience

Minimum of 5 years' experience in the financial industry (preferred). At least 5 years of progressive experience in people management. Minimum of 7 years in a customer service or retail environment. Minimum of 7 years handling cash.
Skills

Strong leadership skills with the ability to coach, develop, and motivate a team. Excellent written and verbal communication skills. Proficiency in numerical calculations and analysis of financial reports. Strong computer skills, including proficiency in Microsoft Word and Excel. Ability to manage multiple priorities and adapt to changing circumstances. Demonstrated ability to set and achieve sales goals. Confident self-starter who is results-driven and proactive

Why Join Us:

Join the Continental Currency Exchange team and immerse yourself in an inclusive and diverse workplace that mirrors the vibrant communities we serve. With opportunities for career advancement and professional development, this is your chance to be part of a supportive, dynamic, and fun team!

The posting is for an existing vacancy.

Benefits

Comprehensive benefits package (details provided after probationary period).
Schedule

Full-time position
Other Key Words: Manager, Retail Manager, Retail

Job Type: Full-time

Pay: From $56,700.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance RRSP match Vision care
Work Location: In person