Job Description

The Branch Manager plans, organizes, directs, and controls the daily operations of a dealership. This position is ultimately responsible for healthy workplace culture, profitability, supervision, efficiency and reputation of all Branch Operations as well as strategic input into the corporate business plan in their assigned AOR.


At Peterbilt Pacific, we strive to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Benefits

Extended Health & Dental Benefits Premiums Paid by Employer Employer Contribution Pension Plan Growth Opportunities Paid Training Long term job security Employee Assistance Program Telus Health Virtual Care

Responsibilities

P&L Responsibility of following Departments at Branch/ Dealership Level

1. SALESAccount development and hand off to Sales Reps Sales Personnel development/ training Sales Forecasting /Planning and New Truck Order Management Maximizing product mix of new and used inventory i.e. Stock what sells Approve all Used Truck appraisals, acceptance, and timely lot readiness for sale Overseeing and assisting outside and inside sales representatives, provide accountability to sales plans Review and approve all new & used sales orders Review and approve all new order specs Sign off and ensure completeness of all final sales paperwork With approval of the VP of Sales or President manage a Maximum of 2 house sales accounts (if required). Facilitate over time all house sales account to an assigned sales representative. Work with the VP of Sales or President for discounted COG in new truck sales, when required

2. PARTS and SERVICEOversee both Parts and Service Managers Ensure 100 % Capital utilization, Maximize Absorption rate Deal with Customer Satisfaction issues in conjunction with Department managers Develop and grow outside parts sales accounts Develop and grow ongoing Service Contracts Forecasting and ensuring month end close Ensure safe workplace practices and compliance with company policies

3. BUSINESS OFFICE (F & I)Working with business office personnel, account management and set up of customer accounts Encourage and promote to the Sales Team Finance Opportunities during new truck sale Major work (engine) finance opportunities Monthly review of Branch Accounts receivables and loan portfolio with credit manager Assist Credit Manager with customer credit issues where required Provide "local intelligence" where appropriate, especially to remote Credit Managers Quarterly review of Finance / Insurance and Income Targets

Branch/Dealership Operations

1. OPERATIONSPrepare budgets, and business plans with the assistance of department managers for submission to Corporate Office Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives. Plan advertising and trade show involvement Analyze expenditures and other financial information in order to develop plans, policies, and budgets for increasing profits and improving services Pre-authorize major expenditures in Advertising contracts, equipment and vehicle purchases Review and approve monthly commission statements and branch expense reports Monitor Parts availability and obsolescence (CSI) Review Service, Warranty and Parts reports including repair order closing, warranty receivables and accounts receivable for branch Accountable for managing New Truck inventory at branch Accountable for Used Truck inventory at assigned branch. Conduct scheduled (weekly or monthly) department supervisor meetings to reinforce branch standards and procedures Participate in monthly companywide Branch Manager meetings Work with other Branch Managers for effective Policy requests and consideration Ensure all operations are conducted in a manner that upholds and protects the integrity and reputation of the Branch, Company and Ownership Provide oversight of facility and yard maintenance - ensuring clean, orderly facilities for both staff and customers. Communicate with landlords regarding any concerns. Be familiar with Peterbilt Standards of Excellence program and strive to be in compliance as much as possible.

2. STAFF MANAGEMENTFoster a positive and communicative environment. Promotes health and safety. Develop succession plans for all key department positions (New Truck Sales, Parts and Service Manager) Maintain a minimum 90% compliance PACCAR / Peterbilt training requirements, across all departments (Sales, Service, Parts and administration) Hiring, training, directing and motivating staff, identifying and resolving problems as they arise. Conduct performance evaluations for all department supervisors and key personnel as scheduled. Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members. Review Line Managers employee timecards approvals for payroll processing Review and approve vacation and leave requests Ensure disciplinary actions, where required, are executed in fair, firm and consistent manners which comply with established company policies and Employment Standards Legislation.

3, CUSTOMERSStrong Community and industry involvement Willingness to sit on boards and communities within the industry Work with Peterbilt Canada staff to satisfy customer complaints and/or product concerns Fosters and promotes client development and customer service, process enhancement Represent and promote the Company on all local community matters and insure that representation creates goodwill and promotes community economic development. Willingness to make outside customer calls both individually and with staff/factory personnel

4. VENDORSDevelop strong working relationships with truck component vendors; i.e. Cummins, Eaton, Dana, Meritor, Bridgestone, Michelin, etc. For staff training, product updates and customer satisfaction issues. Develop strong working relationships with body builder dealers. Be familiar with integration of vocational bodies on the various Peterbilt chassis'.

Other duties and projects, as assigned

Qualifications

10 years or more management experience in the trucking industry, preferably in both sales and fixed operations management. Completion of post-secondary degree in business. Equivalent experience will be considered. Strong People Skills Strong mathematical and financial analysis skills In-depth knowledge all facets of the transportation sector Thorough knowledge of customer service dynamics and processes Excellent written, presentation and verbal communication skills Focus on efficiency - looks to accomplish the most with available time and resources Ability to motivate and mentor, create a positive team work environment Ability to anticipate and deal with future problems and opportunities Ability to commit to continuous process improvement Strong personal organizational skills as they relate to workload, time management and setting priorities in an unsupervised environment Effective problem solving and negotiating skills High standards of personal and business integrity

Compensation Rate

$120,000 - $145,000 annually + variable compensation



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