Job Description

MasonLift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support.

What we offer:

Competitive salary 3 weeks' vacation Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more Paid sick days RRSP match Advancement opportunities Extensive hands-on Training program

Position Summary

The Branch Manager position is responsible for the overall management and profitability of the Service, Parts, and Rental departments of the branch.



Specific Accountabilities

Financial - Profitability

Responsible for the effective leadership of the branch, resulting in growth Responsible for the financial operations of the branch; P&L responsibility and day to day management of branch financials for parts/service/rentals Supports the sales department by controlling expenses and ensuring a smooth workflow within the branch for sales Plan and assign service technicians to optimize utilization Plan and assign Preventative Maintenance (PM) work to ensure monthly completion to reduce company liability Analyze and monitor the discounting of the rental rate to ensure it is as close to published rate as possible Monitor parts gross profit to ensure it meets company projections for the year Manage Work in Process (WIP) Approve service-related items such as time tickets, edit sheets and quoted jobs

Employees

Through management decision, communication, and behavior, create a culture and a team that works together to meet customer needs and achieve desired results Assign and direct all work performed in the branch and supervise the branch in accordance with company processes and policies Assisting with direction on repairs both in shop and field as required Liaise with TCT on specific repair task Evaluate the performance of branch employees, set goals and provide formal and informal feedback on a regular basis Prepare disciplinary letters and conduct meetings as required for performance related issues Termination of employees as required Ensure the safety of all employees, confirming that all health and safety rules are followed Anticipate staffing requirements to meet operational needs Participate in the recruitment process of new employees Ensure technician training is up to date Provide back up to the Service and Rental departments within Branch as required

Customer

Work with all employees to ensure customer retention and satisfaction are maintained and leverage growth opportunities Maintain contact and friendly relations with customers and suppliers building a favourable company image Successfully resolve customer issues in a timely and professional manner as required with Sales and Customer Service employees

Building

Responsible for the effective management of the facility ensuring occupancy cost, building repairs and maintenance are reasonable

Qualifications

Education & Work Experience

Minimum college diploma or equivalent related experience Minimum 5 years' experience in a Service/Branch manager role in the Material Handling industry or related industry Technical knowledge of material handling equipment required Previous experience in building maintenance practices an asset

Competencies and Skills

Effective leadership skills to lead a team Coaching and counselling skills An ability to exercise sound judgment and make decisions Excellent interpersonal and communication skills (written and verbal) Strong problem solving, planning and project management skills Proficiency in Microsoft Word, Excel, PowerPoint

MasonLift is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.