Job Description

Overview

Reporting to the COO, the Branch Manager is responsible for managing, directing, and coordinating the operations and business development and retention efforts of the credit union in delivering quality financial products and services to current and prospective members. The incumbent provides effective leadership to champion the staff in the delivery of branch growth, profitability, business development and retention, and member satisfaction. Working with the COO, the incumbent will assist in defining long-term strategic goals, build key member and community relationships, identify business opportunities, and maintain extensive knowledge of current business and market conditions, in an effort, to build Mosaik Credit Union's market share.

Key Accountabilities

Manages the overall branch function including both deposit and loan portfolios; coordinates and directs the activities of deposit and lending functions, in accordance with established policies and procedures, including consumer credit, residential mortgages, asset quality, investment products and financial planning In conjunction with the Chief Operations Officer, develops the annual branch business development strategy for service, growth and other key areas; implements and monitors the annual business plan ensuring that staff efforts are focused on achieving goals and are aligned with the credit union's strategic objectives Maintains awareness of changes in the deposits and credit granting fields, including government regulation, technological advancements, consumer needs and preferences, and product offerings and services by other financial institutions Maintains a high level of business retention through the monitoring of member activity and ensuring staff are aware of activities and proactively asking members for their business Develops, recommends, and implements the annual capital and operating budgets for the branch Monitors performance results and takes corrective action as appropriate Provides input into the development of the credit union's strategic plan and annual business plan; implements short- and long-term branch goals and objectives Reviews loan applications and assesses credit risk for all applications recommended by the Loans Officers or that exceed their approval limits; approves loans and mortgages within the approval limits set for this position or recommends approval or decline of all loans over approved lending limits to the COO Oversees delinquency control and branch collections activities Develops, recommends, and implements policies and procedures. In conjunction with the COO, directs, coordinates and monitors activities to implement policies, procedures and practices Ensures that the branch image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use Manages directly or indirectly the branch staff; coordinates and supervises the activities of direct reports. Responsibilities include interviewing and recommendation for hiring, training and coaching employees; planning, assigning and directing work; coordinating and monitoring staffing and workload to provide optimal service in the most cost effective manner; providing ongoing coaching to reinforce positive behaviours and address performance issues as they arise; conducting performance reviews; addressing complaints and resolving problems; rewarding; promoting; re-assigning; recommends discipline and discharge Conducts staff meetings to ensure that employees are kept up to date and well informed on company direction, results and important developments Ensures branch compliance with audit and security standards, policies and procedures, and loss prevention measures

Coaching, Supervision and Leadership

Manages staff including providing technical coaching and feedback to facilitate employee performance and development; identifies and addresses staff performance issues and, as necessary, initiates disciplinary action; provides input on recruitment decisions. Ensures new staff are oriented, identifies learning needs in new and seasoned staff and initiates training and development activities to ensure quality of service is maintained and introduces new or revised procedures; ensures ongoing knowledge transfer to staff in accounting principles and practices; coordinates or delivers product knowledge sessions. Facilitates regular formal and informal coaching sessions to assist staff in reaching objectives. Ensures regular staff meetings are held to keep staff informed; resolves operational issues and promotes positive morale and teamwork. Acts as management representative in the first stages of the grievance process from operations staff and provides advice and recommendation to management in resolving employee issues. (For unionized branches) Monitors and balances workload within the assigned area; schedules staff to ensure adequate coverage; supervises day to day activities; assigns functions and tasks; verifies timesheets. Completes other projects and duties as assigned

Competency, Skills and Knowledge Requirements:

To perform the job successfully at 100% competency, the incumbent must demonstrate the following:

Demonstrated ability to provide leadership, direction, coaching, and support to branch team Knowledge of branch operations and operating procedures, including security, and safeguarding procedures Knowledge of retail lending policies and requirements Demonstrated member service skills Knowledge of computerized banking system and procedures Thorough knowledge of credit union products and services Effective verbal and written communication skills Ability to exercise sound judgement when taking risks Ability to demonstrate mutual respect in the work environment Wealth Management, optional Change Leadership - Follows through on change initiatives Building Relationships and Partnerships - Collaborates with stakeholders on an ongoing basis Listening, Understanding and Responding - Effectively uses empathy Results Orientation - Sets and works to meet challenging goals Team Leadership - Positions self as the leader Developing Others - Gives feedback to encourage ongoing development Strategic Orientation - Integrates goals with operations

Experience & Education

The Branch Manager will have successfully completed a bachelor's degree with an emphasis in Business or Commerce plus have six to nine years relevant experience, including 3-5 years supervisory experience, in a financial institution; or equivalent combination of training and experience in credit management.

Qualified applicants should identify how their skills and experience match our requirements with their cover letter and resume.

We thank all applicants for their interest. Only those applicants considered for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $68,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Flexible schedule Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person