Job Description

How Can I Help?

We are looking for an experienced Retail / Customer Service Manager to lead our Cambridge Branch. This isn't your traditional bricks and mortar retail leadership role.

Here's how it works:

As a home-based selling organization our corporate marketing and sales teams take care of all of the heavy lifting with getting customers, managing them, scheduling in-home visits and selling. The Branch General Manager steps in after the project is sold and owns the total customer and team experience as we complete the project for the customer.
We think it's really simple... if you find yourself asking every day,

How can I help?

, this could be the perfect opportunity for you?

The Job

This is a true hands-on store/branch leadership role, ensuring that our outstanding customer experience (check out our Google reviews) is maintained and the Branch is working at optimal performance to realize monthly revenue while maintaining our awesome team culture.

Highlights include:

Customer Experience - jump on any developing customer issues early and find win/win solutions with the customer - "

how can I help"

? Employee Experience - check in each and every day with each and every team member with a simple -

"how can I help"

? Speed - each stage in the Ops Process is completed as quickly as possible Quality - quality of measure results in quality installs

Specific Duties

Manage the Branch Manage any escalated customer issues - immediately and directly. If you're an experienced retail pro, you know what this means - finding win-win solutions with 'those' customers is critical to our long-term success Ensure payment at the end of each project Ensure receivables are prioritized and actively managed Direct Support and Manage all team members to ensure they have the resources to get their work done, eliminate any barriers and improve systems and processes. If you're being a 'pain in the butt' to our corporate and management teams to get "stuff" done, you're probably on the right track.

What's in it for you:

Work / life balance - time with family and friends is really important. Monday - Friday day work hours (for the most part unless something big is happening). Unlike traditional bricks and mortar retail we don't need to be staffed 12 hours a day, 7 days a week Competitive compensation with a generous base salary and monthly performance bonuses Company paid benefits 3 weeks paid vacation Company mobile phone Company lap-top Your birthday off - just because it's your birthday! Work with an energized, positive, growth company - incredible career growth potential - real opportunity for advancement Comprehensive training

Who are you?

Significant experience leading mid to large size retail or branch operations - minimum 10 years experience Experienced dealing with and resolving complex customer issues Naturally helpful and a problem solver Acts quickly and decisively - if an issue is developing, you jump on it. Smart (no time for modesty) Highly energetic Excellent verbal English language skills No industry-specific experience required, but bonus marks if you do - we have an industry specific training program to get you up to speed Valid driver's license Currently and immediately eligible to work in Canada

Who are we:

Employee Focused - awarded '2020 Best Place to Work' in London - also check out our Indeed and GlassDoor reviews. Customer Obsessed - an industry disruptor by providing an unparalleled Customer Experience using a special blend of technology and empathy for our customers - check out our Google Reviews Growth Oriented - #20 in 2020 of the Canadian Business Magazine Fast 500 list. 7 locations & rapidly growing with plenty of opportunity for advancement

Our Core Values.....do you share them with us?

We're Customer Obsessed LFG - Get 'er Done! NO JERKS - positive workplace Quality Matters - Measure Twice, Cut Once We Embrace Change for Positive Growth HCIH - How Can I Help? Think Things Through - Identifying opportunities because every problem has a solution
Is this you? Send us your application with an updated resume. We look at each submission personally (not an AI program). I am a real person, my name is Amanda and I'm the Regional Operations Manager at Brookstone. If we see potential we'll connect with you quickly - can be the same day, so be ready.) I will call/email/text - early bird gets the worm so please respond back right away.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care On-site parking Paid time off
Work Location: In person