Job Description

Division: Cultural Services

Job Status: Casual

Number of Positions: 2

Hours of Work: As scheduled

Wage Rate: $22.74 - $27.14 per hour

Location: All Libraries

Posting Date: Monday, July 7, 2025

Closing Date: Sunday, July 13, 2025

Company Biography

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

Position Summary

As a member of the Lambton County Library system, the Branch Assistant is responsible for providing front line customer service to visitors of Lambton County Library. In addition to promoting a welcoming and inviting library environment, the Branch Assistant will provide a wide variety of circulation duties, conduct necessary administrative duties, provide information services, reference and referral service as well as readers' advisory services. The Branch Assistant is responsible for delivering a library service that meets the strategic direction set forth by senior management and Lambton County Council.

Job Duties & Responsibilities

Circulation Duties:

Assist patrons to obtain all types of materials such as books, videos, audiobooks, and to access computers following established policies and procedures

Issue new and replacement library cards to patrons

Provide new patrons with orientation and tours of library and answer all questions/concerns

Place library materials on hold for patrons; contact patrons when items are available when necessary

Collect fees

Send library materials to other branches as needed

Check material in and out; shelve returned materials

Readers' Advisory/Reference Work:

Advise patrons in the selection and location of requested material/information

Assist with wide range of research queries

Respond to general inquiries and address patron questions regarding use of computer, Internet and other programmes

Programming Duties:

Deliver programming as directed by Lambton County Library, which may include organizing the dates, times, registration, and other required planning

Promote reading and lifelong learning in the community through established programs such as story hour, summer reading challenge, book clubs

Administrative Duties:

Perform photocopying, mail sorting and distribution

Balance petty cash and submit revenue from fees

Record and distribute circulation, programming statistics

Order supplies from Library Headquarters as needed

Maintain necessary corporate files in accordance with the County of Lambton's Records Retention By-law

Customer Service / Communication Responsibilities:

Represent the library effectively in the community

Interact pleasantly and courteously with the public, community partners and staff, promoting a harmonious workplace

Provide instructions or assistance to the public in the use of new technologies and / or electronic platforms

Other Job Tasks / Responsibilities:

Ensure the effective use of the Integrated Library System (ILS)

Develop an understanding of electronic platforms and resources that can be used by patrons to enhance their library experience


General:


Incumbents must keep up-to-date on all relevant legislation, collective bargaining agreements, County Policies and Procedures, etc. ensuring that these are implemented as prescribed

Incumbents must possess the physical ability to meet the duties and responsibilities of the job description and/or the requirements identified within the position's Physical Demands Analysis


These describe the general nature and level of work being performed by incumbents in this classification. They are not an exhaustive list of all job duties in the classification. Other duties may be assigned.



Supervision Requirements



Direct Supervision: None



Indirect Supervision: None



Functional Authority: Regularly provide guidance and instruction to Library Pages, Summer Students, and volunteers

Credentials Required

Minimum Formal Education

Two-Year College Diploma, or the equivalent in combination of education and experience

Experience

Minimum six months in a service-related job or previous volunteer work in a Library

Computer experience including Microsoft Office products, Outlook, Internet, electronic database, digital platforms, etc.

Interpersonal, communication, and customer service skills

Previous library experience and experience using an Integrated Library System (ILS) an asset

Credentials

* A satisfactory Police Vulnerable Sector Check and / or Police Information Check, as applicable