Job Description

We know what it means to put the customer first--our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.



We're looking for a dependable, detail-oriented team player to support both our customers and internal teams through a mix of administrative, and customer service responsibilities. In this role, you'll help keep day-to-day operations organized, accurate, and running smoothly--while ensuring both internal staff and external customers get the support they need.

Success here isn't just about staying on top of tasks--it's about being someone others can count on. You'll contribute to a positive team environment by communicating clearly, following through consistently, and stepping in where needed. Whether you're resolving a billing question for a customer or making sure your teammates have what they need to stay on track, your role helps everyone do their job better.

If that sounds like the kind of work you take pride in, we'd love to hear from you.

What You'll Do

Respond to customer inquiries and provide accurate account support to ensure a reliable and professional experience Accept and process payments on customer accounts to help keep receivables current and reduce administrative follow-up Follow up on overdue or delinquent accounts to support cash flow and minimize credit risks Investigate and resolve pricing discrepancies to maintain billing accuracy and customer trust Assist with issuing credits and re-bills, ensuring account records are clean and accurate Support outside sales staff by coordinating on customer account needs so they can stay focused and responsive Run and distribute open sales and order reports to provide timely insights to the sales team Monitor expedited and calling purchase order queues and provide assistance to meet service expectations Manage petty cash and handle bank deposits with care to support financial accuracy and daily branch operations Monitor office and warehouse supplies and place orders as needed to keep teams equipped Provide general administrative support to the branch manager and team to keep things running smoothly Help coordinate inventory cycle counts with warehouse staff to improve accuracy and inventory control Assist with coordinating internal events to foster a positive and connected team environment

What You Bring to the Team

Previous experience in a similar role and a strong organizational skills and a sharp eye for detail A calm, solution-oriented approach to both internal and external customer service The ability to manage multiple tasks while meeting deadlines A proactive mindset and willingness to take initiative Familiarity with basic accounting and administrative processes Excellent communication, follow-through, and accountability A team-first attitude--you're reliable, respectful, and easy to work with The ability to collaborate across departments professionally and effectively--even under pressure

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON's reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it?Platinum?status among?Canada's Best Managed Companies.?ROBINSON is committed to a diverse,?inclusive,?and respectful workplace. We strive to foster an environment that?values?our?differences and?believe in giving back to the communities in which we live and work.



ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.



Thank you to all interested candidates, only those selected for an interview will be contacted.